Support Board
Date/Time: Fri, 29 Nov 2024 00:53:33 +0000
Post From: Not getting live data. Just a fixed chart when downloaded.
| [2023-03-15 14:42:03] |
| John - SC Support - Posts: 36350 |
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You need to go into the Trading Evaluator options and make sure that things are setup properly in general, and specifically for that symbol. Do the following: - Make sure your Data/Trade Service Settings are set to have the Trading Evaluator (whichever one you are using) as the Current Selected Service - Select Trade >> Trade Account Monitor/Balances Window - Select the account on the window that comes up that you want to modify - Select the pulldown on that window for Manage then select Edit Trade Account - Select the Symbol/Product Limits page at the top - In this section at the top is a list of symbols. It should say ALL_SYMBOLS and the items underneath it should all be zeros. It sounds like this changed. If it is not showing this, then continue - In the field for New Symbols To Add select the field and then scroll to the bottom where the option for ALL_SYMBOLS is located. Select this and then select the Add button right below it. - Select the "Commit" button at the bottom and acknowledge the message that the Commit was Successful. That should take care of it for you. If not, let us know. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-03-15 14:43:06
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