Support Board
Date/Time: Fri, 29 Nov 2024 08:34:16 +0000
Post From: Live CGQ Data Shut Off
| [2023-03-01 16:08:07] |
| John - SC Support - Posts: 36350 |
|
We did not do anything that would stop the CQG data as long as you have not updated your system. You need to be running version 2393 or lower. If you get us your Message Log, then there is probably information in there as to what has occurred. Please get us your message log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |