Support Board
Date/Time: Fri, 29 Nov 2024 06:51:24 +0000
Post From: Delayed Data after the start of a new month
| [2023-03-01 15:24:21] |
| User1023 - Posts: 2 |
|
Hello! Ive been using Sierra chart for the past few weeks with no problem but jus recently today i logged in and had delayed data even though i paid for all my services. Ive tried to restart Sierra chart, change the feed back and forth and reconnected it. I still have delayed data and im confused on what to do. Any help would be appreciated. Thank you in advance. Ive also attached my message log [16500] Chartbook Sharing Server | Restore Settings | Read from File 'C:\SierraChart\Data\ChartbookSharing\ChartbookSharingSettings.config' | 2023-03-01 07:21:56.317 [16500] Chartbook Sharing Server | Restore Settings | Start reading internal server states | 2023-03-01 07:21:56.317 [16500] Chartbook Sharing Server | Restore Settings | Finish reading internal server states. OK | 2023-03-01 07:21:56.317 [16500] Chartbook Sharing Server | Server | Send @RestartServer to All /Start | 2023-03-01 07:21:56.317 Created the DTC Protocol server. | 2023-03-01 07:21:56.318 DTC Protocol Server listening on port 11099. | 2023-03-01 07:21:56.319 Reading Internal Order ID file. | 2023-03-01 07:21:56.319 Reading Trade Orders file. | 2023-03-01 07:21:56.422 Reading Trade Positions file. | 2023-03-01 07:21:56.422 Reading Trade Account Data files. | 2023-03-01 07:21:56.422 Software version: 2479 64-bit | 2023-03-01 07:21:56.423 Primary Thread ID: 16500 | 2023-03-01 07:21:56.423 Usage end date: 2023-03-13 | 2023-03-01 07:21:56.423 Enabled for: Advanced Features 2. | 2023-03-01 07:21:56.423 Enabled for: Sierra Chart Historical Data Service. | 2023-03-01 07:21:56.423 Enabled for: Denali Real-Time Exchange Data Feed. | 2023-03-01 07:21:56.423 Enabled for: Delayed Denali Exchange Data Feed. | 2023-03-01 07:21:56.423 Enabled for exchange2: fairx_exchange.data | 2023-03-01 07:21:56.423 Allow Support for Sierra Chart Data Feeds is enabled. | 2023-03-01 07:21:56.423 Current selected Data/Trading service: SC Data - All Services | 2023-03-01 07:21:56.423 Custom symbol settings values: enabled | 2023-03-01 07:21:56.423 Chart Update Interval: 500 | 2023-03-01 07:21:56.423 Intraday Data Storage Time Unit: 0 | 2023-03-01 07:21:56.423 Time Zone: -08:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2023-03-01 07:21:56.423 2023-03-01 15:21:56 Local computer time in UTC | 2023-03-01 07:21:56.423 2023-03-01 07:21:56 Local computer time in SC Time Zone | 2023-03-01 07:21:56.423 2023-03-01 15:21:51 Server time in UTC | 2023-03-01 07:21:56.423 Local computer UTC time and Server UTC time difference: 4 seconds. | 2023-03-01 07:21:56.423 Program path: C:\SierraChart\ | 2023-03-01 07:21:56.423 Data Files path: C:\SierraChart\Data\ | 2023-03-01 07:21:56.423 OS Version Number: 10.0 | 2023-03-01 07:21:56.424 Locale Setting: C | 2023-03-01 07:21:56.424 DLLs: UserContributedStudies_64.dll | 2023-03-01 07:21:56.424 Allowed protected custom studies: | 2023-03-01 07:21:56.424 Crash reporter started: true | 2023-03-01 07:21:56.424 Created the DTC Protocol historical data server. | 2023-03-01 07:21:56.440 HD Server Manager | Listening on port 11098. | 2023-03-01 07:21:56.440 Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. | 2023-03-01 07:21:56.441 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2023-03-01 07:21:56.477 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2023-03-01 07:21:56.649 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2023-03-01 07:21:56.649 Received 5 login tokens. | 2023-03-01 07:21:57.014 Symbol settings MD5 received. Request ID: 1. | 2023-03-01 07:21:58.730 Symbol settings are up-to-date for scdataallservices. | 2023-03-01 07:21:58.730 Files to Open on Startup | Opening file: DOM_BOOK.Cht | 2023-03-01 07:22:01.235 MESH23-CME #9 | Reloading chart. | 2023-03-01 07:22:01.421 MESH23-CME 1 Min #1 | Reloading chart. | 2023-03-01 07:22:01.428 Files to Open on Startup | Opening file: ExampleChartbook.cht | 2023-03-01 07:22:01.434 ESH23-CME 1 Min #14 | Reloading chart. | 2023-03-01 07:22:01.445 MESH23-CME #2 | Reloading chart. | 2023-03-01 07:22:01.499 Mapping MESH23-CME to MESH23. Service code: cme | 2023-03-01 07:22:01.593 Using symbol data fast lookup vector | 2023-03-01 07:22:01.593 Starting DelayedDownloadMonitoringTimer | 2023-03-01 07:22:01.593 Starting HDTimeoutTimer | 2023-03-01 07:22:01.593 Added historical Intraday data request for MESH23-CME to the queue. | 2023-03-01 07:22:01.593 Intraday data recording state for symbol MESH23-CME is set to download 'Pending'. | 2023-03-01 07:22:01.593 Triggering next historical data download in queue. | 2023-03-01 07:22:01.593 HD Request # 1 | Downloading Intraday chart data for MESH23-CME to the file MESH23-CME.scid. Service: cme | 2023-03-01 07:22:01.594 HD Request # 1 | Download start date-time: 2023-03-01 07:11:12.000000. File last date-time: 2023-03-01 07:11:12.621001 | 2023-03-01 07:22:01.594 HD Request # 1 | Using server: ds26.sierracharts.com port 10150 | 2023-03-01 07:22:01.595 Socket (1) | Creating socket. | 2023-03-01 07:22:01.595 Socket (1) | New receive buffer size: 5242880 | 2023-03-01 07:22:01.595 Socket (1) | Connecting to IP: 142.215.17.188. | 2023-03-01 07:22:01.595 MESH23-CME[M] #9 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2023-03-01 07:22:01.610 MESH23-CME[M] #2 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2023-03-01 07:22:01.681 HD Request # 1 | Setting DTC encoding to Binary VLS | 2023-03-01 07:22:01.749 HD Request # 1 | Sending historical data logon request message. | 2023-03-01 07:22:01.749 HD Request # 1 | Requesting Intraday data. Start date-time: 2023-03-01 07:11:12. Record interval: 0. Symbol: MESH23 | 2023-03-01 07:22:02.347 HD Request # 1 | Decompressing data. | 2023-03-01 07:22:02.434 HD Request # 1 | Receiving Intraday data for MESH23-CME starting at 2023-03-01 07:11:12.003000 | 2023-03-01 07:22:02.435 Socket (1) | CloseSocket call. | 2023-03-01 07:22:02.436 Historical data download thread signaled to stop. | 2023-03-01 07:22:02.436 Socket (1) | Shutdown started. Waiting for graceful close. | 2023-03-01 07:22:02.436 HD Request # 1 | Timestamp of first Intraday data file record written: 2023-03-01 07:11:12.655000. | 2023-03-01 07:22:02.436 HD Request # 1 | Received 1762 Intraday data records from 2023-03-01 07:11:12.003000 to 2023-03-01 07:11:57.936001 (45.9 seconds) and wrote 1724 records for MESH23-CME | 2023-03-01 07:22:02.436 HD Request # 1 | Completion time: 1s. | 2023-03-01 07:22:02.436 HD Request # 1 | Intraday data download complete for MESH23-CME. Unique request ID: 1 | 2023-03-01 07:22:02.436 Removing historical data download ID 1. | 2023-03-01 07:22:02.436 Real-time Intraday chart data file updates started for MESH23-CME | 2023-03-01 07:22:02.436 Intraday chart data file opened for MESH23-CME | 2023-03-01 07:22:02.436 HD Request # 1 | Enabling Intraday chart updating for symbol. | 2023-03-01 07:22:02.436 Triggering next historical data download in queue. | 2023-03-01 07:22:02.436 Historical data for MESH23-CME is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2023-03-01 07:22:02.436 No download requests in the queue to start downloads for. | 2023-03-01 07:22:02.436 Mapping ESH23-CME to ESH23. Service code: cme | 2023-03-01 07:22:02.441 Added historical Intraday data request for ESH23-CME to the queue. | 2023-03-01 07:22:02.441 Intraday data recording state for symbol ESH23-CME is set to download 'Pending'. | 2023-03-01 07:22:02.441 Triggering next historical data download in queue. | 2023-03-01 07:22:02.441 HD Request # 2 | Downloading Intraday chart data for ESH23-CME to the file ESH23-CME.scid. Service: cme | 2023-03-01 07:22:02.449 HD Request # 2 | Download start date-time: 2023-03-01 07:11:12.000000. File last date-time: 2023-03-01 07:11:12.548001 | 2023-03-01 07:22:02.449 HD Request # 2 | Using server: ds23.sierracharts.com port 10149 | 2023-03-01 07:22:02.450 Socket (2) | Creating socket. | 2023-03-01 07:22:02.450 Socket (2) | New receive buffer size: 5242880 | 2023-03-01 07:22:02.450 Socket (2) | Connecting to IP: 142.215.17.190. | 2023-03-01 07:22:02.450 Socket (1) | Socket gracefully closed by remote side. | 2023-03-01 07:22:02.508 Socket (1) | Closed. | 2023-03-01 07:22:02.508 HD Request # 2 | Setting DTC encoding to Binary VLS | 2023-03-01 07:22:02.625 HD Request # 2 | Sending historical data logon request message. | 2023-03-01 07:22:02.625 HD Request # 2 | Requesting Intraday data. Start date-time: 2023-03-01 07:11:12. Record interval: 0. Symbol: ESH23 | 2023-03-01 07:22:03.225 HD Request # 2 | Decompressing data. | 2023-03-01 07:22:03.298 HD Request # 2 | Receiving Intraday data for ESH23-CME starting at 2023-03-01 07:11:12.003000 | 2023-03-01 07:22:03.471 Socket (2) | CloseSocket call. | 2023-03-01 07:22:03.472 Historical data download thread signaled to stop. | 2023-03-01 07:22:03.473 Socket (2) | Shutdown started. Waiting for graceful close. | 2023-03-01 07:22:03.473 HD Request # 2 | Timestamp of first Intraday data file record written: 2023-03-01 07:11:12.651000. | 2023-03-01 07:22:03.473 HD Request # 2 | Received 3943 Intraday data records from 2023-03-01 07:11:12.003000 to 2023-03-01 07:11:58.867000 (46.9 seconds) and wrote 3901 records for ESH23-CME | 2023-03-01 07:22:03.473 HD Request # 2 | Completion time: 1s. | 2023-03-01 07:22:03.473 HD Request # 2 | Intraday data download complete for ESH23-CME. Unique request ID: 2 | 2023-03-01 07:22:03.473 Removing historical data download ID 2. | 2023-03-01 07:22:03.473 Real-time Intraday chart data file updates started for ESH23-CME | 2023-03-01 07:22:03.473 Intraday chart data file opened for ESH23-CME | 2023-03-01 07:22:03.473 HD Request # 2 | Enabling Intraday chart updating for symbol. | 2023-03-01 07:22:03.473 Triggering next historical data download in queue. | 2023-03-01 07:22:03.473 Historical data for ESH23-CME is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2023-03-01 07:22:03.473 No download requests in the queue to start downloads for. | 2023-03-01 07:22:03.473 SC Data - All Services | Connected to server complete. | 2023-03-01 07:22:03.515 Triggering next historical data download in queue. | 2023-03-01 07:22:03.515 Triggering next historical data download in queue. | 2023-03-01 07:22:03.515 Triggering next historical data download in queue. | 2023-03-01 07:22:03.515 Triggering next historical data download in queue. | 2023-03-01 07:22:03.515 No download requests in the queue to start downloads for. | 2023-03-01 07:22:03.517 No download requests in the queue to start downloads for. | 2023-03-01 07:22:03.517 No download requests in the queue to start downloads for. | 2023-03-01 07:22:03.517 No download requests in the queue to start downloads for. | 2023-03-01 07:22:03.517 Mapping MESH23-CME to MESH23. Service code: cme | 2023-03-01 07:22:03.518 Using symbol data fast lookup vector | 2023-03-01 07:22:03.518 SC DTC Delayed Exchange Data | Starting real-time market data updates for: MESH23-CME (MESH23). ID: 1 Service code: cme | 2023-03-01 07:22:03.518 SC DTC Delayed Exchange Data | Connecting to the server ds28.sierracharts.com. Port 10043 | 2023-03-01 07:22:03.518 SC DTC Delayed Exchange Data | Requesting security definition data for: MESH23-CME (MESH23). ID: 1 | 2023-03-01 07:22:03.519 Added historical Intraday data request for MESH23-CME to the queue. | 2023-03-01 07:22:03.519 Intraday data recording state for symbol MESH23-CME is set to download 'Pending'. | 2023-03-01 07:22:03.519 Triggering next historical data download in queue. | 2023-03-01 07:22:03.519 Delaying start of download for MESH23-CME. | 2023-03-01 07:22:03.519 DTC Client socket (1) | Creating socket. | 2023-03-01 07:22:03.532 DTC Client socket (1) | New receive buffer size: 5242880 | 2023-03-01 07:22:03.532 DTC Client socket (1) | Connecting to IP: 142.215.18.147. | 2023-03-01 07:22:03.532 Socket (2) | Socket gracefully closed by remote side. | 2023-03-01 07:22:03.550 Socket (2) | Closed. | 2023-03-01 07:22:03.550 SC DTC Delayed Exchange Data | Network connection to server complete. | 2023-03-01 07:22:03.604 SC DTC Delayed Exchange Data | Starting socket receive thread. | 2023-03-01 07:22:03.604 SC DTC Delayed Exchange Data | Sending encoding request to server: Binary VLS. Compression: standard | 2023-03-01 07:22:03.604 SC DTC Delayed Exchange Data | Setting DTC encoding to Binary VLS | 2023-03-01 07:22:03.710 SC DTC Delayed Exchange Data | Sending logon request message. | 2023-03-01 07:22:03.710 Mapping ESH23-CME to ESH23. Service code: cme | 2023-03-01 07:22:03.936 SC DTC Delayed Exchange Data | Starting real-time market data updates for: ESH23-CME (ESH23). ID: 2 Service code: cme | 2023-03-01 07:22:03.936 SC DTC Delayed Exchange Data | Requesting security definition data for: ESH23-CME (ESH23). ID: 2 | 2023-03-01 07:22:03.936 Added historical Intraday data request for ESH23-CME to the queue. | 2023-03-01 07:22:03.936 Intraday data recording state for symbol ESH23-CME is set to download 'Pending'. | 2023-03-01 07:22:03.936 Triggering next historical data download in queue. | 2023-03-01 07:22:03.936 SC DTC Delayed Exchange Data | Received logon response. | 2023-03-01 07:22:04.398 SC DTC Delayed Exchange Data | Server Name: SC Realtime Server. | 2023-03-01 07:22:04.398 SC DTC Delayed Exchange Data | Server protocol version: 8. Client protocol version: 8 | 2023-03-01 07:22:04.398 SC DTC Delayed Exchange Data | Successfully connected. | 2023-03-01 07:22:04.398 SC DTC Delayed Exchange Data | Trading is not supported. | 2023-03-01 07:22:04.398 SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: ESH23-CME -> ESH23 | 2023-03-01 07:22:04.398 SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: MESH23-CME -> MESH23 | 2023-03-01 07:22:04.398 SC DTC Delayed Exchange Data | Received security definition for symbol ESH23-CME | 2023-03-01 07:22:04.558 SC DTC Delayed Exchange Data | Received security definition for symbol MESH23-CME | 2023-03-01 07:22:04.558 Requesting market depth updates for: ESH23-CME if supported. | 2023-03-01 07:22:08.518 Requesting market depth updates for: MESH23-CME if supported. | 2023-03-01 07:22:08.518 SC DTC Delayed Exchange Data | Clearing market depth for ESH23-CME | 2023-03-01 07:22:08.634 SC DTC Delayed Exchange Data | Clearing market depth for MESH23-CME | 2023-03-01 07:22:08.634 HD Request # 3 | Downloading Intraday chart data for MESH23-CME to the file MESH23-CME.scid. Service: cme | 2023-03-01 07:22:09.595 HD Request # 3 | Download start date-time: 2023-03-01 07:11:57.000000. File last date-time: 2023-03-01 07:11:57.936001 | 2023-03-01 07:22:09.595 HD Request # 3 | Using server: ds26.sierracharts.com port 10150 | 2023-03-01 07:22:09.595 Socket (2) | Creating socket. | 2023-03-01 07:22:09.595 Socket (2) | New receive buffer size: 5242880 | 2023-03-01 07:22:09.595 Socket (2) | Connecting to IP: 142.215.17.188. | 2023-03-01 07:22:09.595 HD Request # 3 | Setting DTC encoding to Binary VLS | 2023-03-01 07:22:09.745 HD Request # 3 | Sending historical data logon request message. | 2023-03-01 07:22:09.745 HD Request # 3 | Requesting Intraday data. Start date-time: 2023-03-01 07:11:57. Record interval: 0. Symbol: MESH23 | 2023-03-01 07:22:09.817 HD Request # 3 | Decompressing data. | 2023-03-01 07:22:09.891 HD Request # 3 | Receiving Intraday data for MESH23-CME starting at 2023-03-01 07:11:57.048000 | 2023-03-01 07:22:09.896 Socket (2) | CloseSocket call. | 2023-03-01 07:22:09.896 Historical data download thread signaled to stop. | 2023-03-01 07:22:09.896 Socket (2) | Shutdown started. Waiting for graceful close. | 2023-03-01 07:22:09.896 HD Request # 3 | Timestamp of first Intraday data file record written: 2023-03-01 07:11:58.113000. | 2023-03-01 07:22:09.896 HD Request # 3 | Received 579 Intraday data records from 2023-03-01 07:11:57.048000 to 2023-03-01 07:12:05.974000 (8.9 seconds) and wrote 477 records for MESH23-CME | 2023-03-01 07:22:09.896 HD Request # 3 | Add time&sales data | Remembered last file record date-time: 2023-03-01 15:12:05.974000 | 2023-03-01 07:22:09.899 HD Request # 3 | Completion time: 0s. | 2023-03-01 07:22:09.899 HD Request # 3 | Intraday data download complete for MESH23-CME. Unique request ID: 3 | 2023-03-01 07:22:09.899 Removing historical data download ID 3. | 2023-03-01 07:22:09.899 Real-time Intraday chart data file updates started for MESH23-CME | 2023-03-01 07:22:09.899 Intraday chart data file opened for MESH23-CME | 2023-03-01 07:22:09.899 HD Request # 3 | Enabling Intraday chart updating for symbol. | 2023-03-01 07:22:09.899 Triggering next historical data download in queue. | 2023-03-01 07:22:09.899 HD Request # 4 | Downloading Intraday chart data for ESH23-CME to the file ESH23-CME.scid. Service: cme | 2023-03-01 07:22:09.900 HD Request # 4 | Download start date-time: 2023-03-01 07:11:58.000000. File last date-time: 2023-03-01 07:11:58.867000 | 2023-03-01 07:22:09.900 HD Request # 4 | Using server: ds23.sierracharts.com port 10149 | 2023-03-01 07:22:09.900 Socket (3) | Creating socket. | 2023-03-01 07:22:09.900 Socket (3) | New receive buffer size: 5242880 | 2023-03-01 07:22:09.900 Socket (3) | Connecting to IP: 142.215.17.190. | 2023-03-01 07:22:09.900 Opened cached Intraday file: C:\SierraChart\Data\MESH23-CME.scid. Thread ID: 19728 | 2023-03-01 07:22:09.927 Socket (2) | Socket gracefully closed by remote side. | 2023-03-01 07:22:09.974 Socket (2) | Closed. | 2023-03-01 07:22:09.974 HD Request # 4 | Setting DTC encoding to Binary VLS | 2023-03-01 07:22:10.059 HD Request # 4 | Sending historical data logon request message. | 2023-03-01 07:22:10.059 HD Request # 4 | Requesting Intraday data. Start date-time: 2023-03-01 07:11:58. Record interval: 0. Symbol: ESH23 | 2023-03-01 07:22:10.129 HD Request # 4 | Decompressing data. | 2023-03-01 07:22:10.201 HD Request # 4 | Receiving Intraday data for ESH23-CME starting at 2023-03-01 07:11:58.140000 | 2023-03-01 07:22:10.220 Socket (3) | CloseSocket call. | 2023-03-01 07:22:10.220 Historical data download thread signaled to stop. | 2023-03-01 07:22:10.220 Socket (3) | Shutdown started. Waiting for graceful close. | 2023-03-01 07:22:10.220 HD Request # 4 | Timestamp of first Intraday data file record written: 2023-03-01 07:11:59.081000. | 2023-03-01 07:22:10.220 HD Request # 4 | Received 806 Intraday data records from 2023-03-01 07:11:58.140000 to 2023-03-01 07:12:05.988000 (7.8 seconds) and wrote 755 records for ESH23-CME | 2023-03-01 07:22:10.221 HD Request # 4 | Add time&sales data | Remembered last file record date-time: 2023-03-01 15:12:05.988000 | 2023-03-01 07:22:10.224 HD Request # 4 | Completion time: 1s. | 2023-03-01 07:22:10.224 HD Request # 4 | Intraday data download complete for ESH23-CME. Unique request ID: 4 | 2023-03-01 07:22:10.224 Removing historical data download ID 4. | 2023-03-01 07:22:10.224 Real-time Intraday chart data file updates started for ESH23-CME | 2023-03-01 07:22:10.224 Intraday chart data file opened for ESH23-CME | 2023-03-01 07:22:10.224 HD Request # 4 | Enabling Intraday chart updating for symbol. | 2023-03-01 07:22:10.224 Triggering next historical data download in queue. | 2023-03-01 07:22:10.224 No download requests in the queue to start downloads for. | 2023-03-01 07:22:10.224 Socket (3) | Socket gracefully closed by remote side. | 2023-03-01 07:22:10.293 Socket (3) | Closed. | 2023-03-01 07:22:10.293 Opened cached Intraday file: C:\SierraChart\Data\ESH23-CME.scid. Thread ID: 19728 | 2023-03-01 07:22:10.490 |