Support Board
Date/Time: Fri, 29 Nov 2024 09:35:29 +0000
Post From: failed log in , NOT connected
| [2023-02-24 22:18:00] |
| John - SC Support - Posts: 36350 |
|
First you have the following: CQG WebAPI | Logon unsuccessful. Server message: Username or password is incorrect.
Which is telling you that the entries for either you Username or Password in the Global Settings >> Data/Trade Service Settings >> Main Settings for CQG are incorrect. And then eventually you get the following: CQG WebAPI | Logon unsuccessful. Server message: Too many failed logon attempts. Contact your FCM
Which is occurring because you attempted too many logins with an incorrect Username or Password. At this point, you need to call your broker and get it worked out and most likely change your password and ensure that you have it entered correctly in Sierra Chart. Note that when entering the password in the Data/Trade Service Settings, you can select the button to the right that states "Show" in order to view the password as you are entering it. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |