Support Board
Date/Time: Fri, 29 Nov 2024 08:23:45 +0000
Post From: New instance freezes when I try to duplicate the chartbook
| [2023-02-24 17:40:11] |
| John - SC Support - Posts: 36350 |
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We are not able to reproduce the Duplicate to Chartbook issue, but we do see the slow loading of the data. Mostly this is due to the large amount of data with the Cryptocurrencies, but there are a few things you can do to help that we noticed. - Remove the Continuous Futures Contract options. This is not a futures product, so this is not needed, but the system keeps looking for the other contracts, which just adds some time. - You may not have this issue, but for some reason when we opened the chartbook, the amount of data to download did not download as much as it should have, so the range of the data in the file was only back to February 14, 2023. Make sure your Chart >> Chart Settings >> Data Limiting >> Data Range in File From is far enough back for the data you want. Otherwise, it is just going to take some time to load the data due to the amount of data. If you limit the number of days to load, it will go faster. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |