Support Board
Date/Time: Tue, 22 Apr 2025 05:51:51 +0000
Post From: Stop Payment Renewal
| [2023-02-24 15:02:13] |
| John - SC Support - Posts: 39395 |
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We have stopped the automatic payments for your account. And we have set your account to not renew. You still have Usage Time through September 11, 2023. If you would like a refund of the remaining Usage Time and the Services Surplus for your account, then please open an Account Support Ticket making this request. You can access the Account Support Tickets at the following link: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets For others that may come across this thread - the way to stop the automatic payments is to go through the same options as used to initially setup the Automatic Payments with Stripe and cancel it through that process. The option for the automatic payments is at the bottom of our Payments page, which can be accessed at the following link: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |