Support Board
Date/Time: Fri, 29 Nov 2024 10:22:06 +0000
Post From: My Orders disappear
| [2023-02-21 17:38:40] |
| John - SC Support - Posts: 36350 |
|
Yes, you are getting the data from us. But, for Futures products, we have a translation setup so you use the IB symbol and we know what data that equates to. For the CFDs, the symbol is not updated for IB. We do not know what the symbol needs to be for IB. Once you know what the symbol should be, then you would enter that in the Trade and Current Quote Symbol and also set the option for Use as Trade Only Symbol to Yes. For information on these settings refer to the following: Chart Settings: Trade and Current Quote Symbol (text box) (Chart >> Chart Settings >> Symbol >> Symbol menu) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |