Support Board
Date/Time: Fri, 29 Nov 2024 12:40:47 +0000
Post From: account can never reach a
| [2023-02-13 22:29:42] |
| Sierra_Chart Engineering - Posts: 17226 |
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This is not clear for us. It appears that fake orders are being opened and they stay open
Are you referring to incorrect positions? If so, refer to:These orders do not reflect with AMP or on the account. Trading Information Windows: Incorrectly Reported Trade Position Quantity Sierra Chart could not be causing this: they saw these big offside positions when they opened their Sierra Chart platform before the open today.
Also in the case of Rithmic which looks like you are using from that screenshot, make sure you are running a current version because newer versions do not download historical order fills from Rithmic. Update instructions: Software Download: Fast Update However, historical order fills do not cause changes in the position quantity unless you are using the Order Fill Calculated Position within a particular chart. We also recommend to change to Teton order routing when AMP offers that. Instead of using Rithmic. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-02-13 22:31:34
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