Support Board
Date/Time: Fri, 29 Nov 2024 12:54:06 +0000
Post From: account can never reach a
| [2023-02-10 19:54:22] |
| SC Support - Posts: 1895 |
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(user email) We are seeing a unique situation that is happening to a few of our students at the moment. It appears that fake orders are being opened and they stay open so when you go long it closes the short and when you go short again it opens a new long. The account can never reach a "flat" status. These orders do not reflect with AMP or on the account. The only place it is showing is on the chart and on the Trade Window via Sierra Chart. Replacing/Deleting the chart does not solve the issue. Do you have any advice on how I can solve this? On SIM it's fine as you can just clear the history but you cant clear live history. A few of the guys had mini heart attacks when they saw these big offside positions when they opened their Sierra Chart platform before the open today. In the screenshot below you can see the orders coming from yesterday. These were never placed. It just shows up when the next day starts. The only way to close them is to open new orders. It takes on this chain situation where there is always an order open. Thank you Date Time Of Last Edit: 2023-02-10 21:20:10
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