Support Board
Date/Time: Fri, 29 Nov 2024 14:33:02 +0000
Post From: TWS Issues 2023-02-07
| [2023-02-07 18:24:03] |
| User900285 - Posts: 94 |
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I just ran Sierra Chart in safe mode and there is no crash. The issue is due to a custom study that is hooking into market depth data or market by order data. It is my mistake for leaving this study on the chart when trying to load the Interactive Brokers option contract. I need to troubleshoot that study to see which fields are not valid when using this symbol, and make sure those do not perform calculations. The real-time data from IBKR is working in Sierra Chart when I load the AAPL stock option symbol mentioned above. Regarding the abnormal shut down, there is no message from the operating system. The program simply closes. There is no freezing of the user interface. This has occurred for me in the past. In that case I determined it was caused by a custom study making a division by 0. Thank you. Date Time Of Last Edit: 2023-02-07 18:26:22
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