Support Board
Date/Time: Thu, 28 Nov 2024 17:29:07 +0000
Post From: Data Not Loading
| [2023-02-01 19:25:39] |
| User800605 - Posts: 7 |
|
I had been set up for the to get real-time data for the full CME Group until about an hour ago when I was on a call with one of your support technicians. I trade NQ/MNQ. The current ticker symbol is NQH23_FUT_CME. Message log is pasted below. Software version: 2479 64-bit | 2023-02-01 14:21:55.781 Primary Thread ID: 14708 | 2023-02-01 14:21:55.781 Usage end date: 2023-02-08 | 2023-02-01 14:21:55.781 Enabled for: Advanced Features 2. | 2023-02-01 14:21:55.781 Enabled for: Sierra Chart Historical Data Service. | 2023-02-01 14:21:55.781 Enabled for: Denali Real-Time Exchange Data Feed. | 2023-02-01 14:21:55.781 Enabled for: Delayed Denali Exchange Data Feed. | 2023-02-01 14:21:55.781 Enabled for exchange2: CME | 2023-02-01 14:21:55.781 Enabled for exchange2: fairx_exchange.data | 2023-02-01 14:21:55.781 Allow Support for Sierra Chart Data Feeds is enabled. | 2023-02-01 14:21:55.781 Current selected Data/Trading service: Teton CME Order Routing | 2023-02-01 14:21:55.781 Custom symbol settings values: enabled | 2023-02-01 14:21:55.781 Chart Update Interval: 250 | 2023-02-01 14:21:55.781 Intraday Data Storage Time Unit: 0 | 2023-02-01 14:21:55.781 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2023-02-01 14:21:55.781 2023-02-01 19:21:55 Local computer time in UTC | 2023-02-01 14:21:55.781 2023-02-01 14:21:55 Local computer time in SC Time Zone | 2023-02-01 14:21:55.781 2023-02-01 18:33:51 Server time in UTC | 2023-02-01 14:21:55.781 Local computer UTC time and Server UTC time difference: 1 seconds. | 2023-02-01 14:21:55.781 Program path: C:\SierraChart\ | 2023-02-01 14:21:55.781 Data Files path: C:\SierraChart\Data\ | 2023-02-01 14:21:55.781 OS Version Number: 10.0 | 2023-02-01 14:21:55.781 Locale Setting: C | 2023-02-01 14:21:55.781 DLLs: mcV-rejection.dll, OrderFlowLabs.com.beta_64.dll, OrderFlowLabs.com_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2023-02-01 14:21:55.782 Allowed protected custom studies: OrderFlowLabs.com | 2023-02-01 14:21:55.782 Crash reporter started: true | 2023-02-01 14:21:55.782 NQH23_FUT_CME 1 Min #1 | Reloading chart. | 2023-02-01 14:23:10.291 File >> Disconnect selected. | 2023-02-01 14:23:51.674 Teton CME Order Routing | Waiting for socket receive thread to end | 2023-02-01 14:23:51.680 DTC Client socket (1) | CloseSocket call. | 2023-02-01 14:23:51.680 DTC Client socket (1) | Max send buffers used during socket life: 3 | 2023-02-01 14:23:51.680 DTC Client socket (1) | Max send buffer size during socket life: 236 | 2023-02-01 14:23:51.680 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2023-02-01 14:23:51.680 Denali Data Feed | Waiting for socket receive thread to end | 2023-02-01 14:23:51.680 DTC Client socket (2) | CloseSocket call. | 2023-02-01 14:23:51.681 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2023-02-01 14:23:51.681 Denali Data Feed | Disconnected from the server. | 2023-02-01 14:23:51.681 SC DTC Delayed Exchange Data | Waiting for socket receive thread to end | 2023-02-01 14:23:51.681 DTC Client socket (5) | CloseSocket call. | 2023-02-01 14:23:51.681 DTC Client socket (5) | Shutdown started. Waiting for graceful close. | 2023-02-01 14:23:51.681 SC DTC Delayed Exchange Data | Disconnected from the server. | 2023-02-01 14:23:51.681 Teton CME Order Routing | Disconnected. | 2023-02-01 14:23:51.681 DTC Client socket (1) | Socket gracefully closed by remote side. | 2023-02-01 14:23:51.724 DTC Client socket (1) | Closed. | 2023-02-01 14:23:51.724 DTC Client socket (5) | Socket gracefully closed by remote side. | 2023-02-01 14:23:51.740 DTC Client socket (5) | Closed. | 2023-02-01 14:23:51.740 Teton CME Order Routing | Firm: Dorman | 2023-02-01 14:24:00.157 Teton CME Order Routing | Connecting to the server futurestrading10.sierracharts.com. Port 11091 | 2023-02-01 14:24:00.157 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2023-02-01 14:24:00.226 DTC Client socket (1) | New receive buffer size: 5242880 | 2023-02-01 14:24:00.226 DTC Client socket (1) | Connecting to IP: 208.185.224.129. | 2023-02-01 14:24:00.226 Teton CME Order Routing | Network connection to server complete. | 2023-02-01 14:24:00.271 Teton CME Order Routing | Starting socket receive thread. | 2023-02-01 14:24:00.271 Teton CME Order Routing | Sending encoding request to server: Binary VLS. Compression: none | 2023-02-01 14:24:00.271 Teton CME Order Routing | Setting DTC encoding to Binary VLS | 2023-02-01 14:24:00.407 Teton CME Order Routing | Sending logon request message. | 2023-02-01 14:24:00.407 Teton CME Order Routing | Received logon response. | 2023-02-01 14:24:00.916 Teton CME Order Routing | Server Name: SC DTC Server. Build=44641. | 2023-02-01 14:24:00.916 Teton CME Order Routing | Server protocol version: 8. Client protocol version: 8 | 2023-02-01 14:24:00.916 Teton CME Order Routing | Successfully connected. Connected to SC DTC Protocol server. Service=cme_ilink.trading|SymbolSettings=cme_ilink_live.trading. | 2023-02-01 14:24:00.916 Teton CME Order Routing | Trading is supported. | 2023-02-01 14:24:00.916 Teton CME Order Routing | Order cancel and replace is supported. | 2023-02-01 14:24:00.916 Teton CME Order Routing | OCO Orders supported. | 2023-02-01 14:24:00.916 Teton CME Order Routing | Bracket Orders supported. | 2023-02-01 14:24:00.916 Teton CME Order Routing | Connected to server complete. | 2023-02-01 14:24:00.916 Triggering next historical data download in queue. | 2023-02-01 14:24:00.917 Triggering next historical data download in queue. | 2023-02-01 14:24:00.917 Triggering next historical data download in queue. | 2023-02-01 14:24:00.917 Triggering next historical data download in queue. | 2023-02-01 14:24:00.917 Updated verified funded futures trading account ending date to: 2023-03-03 19:24:00 | 2023-02-01 14:24:00.917 Teton CME Order Routing | Performing query for most recent Order Activity Date-Time. | 2023-02-01 14:24:00.923 No download requests in the queue to start downloads for. | 2023-02-01 14:24:00.923 No download requests in the queue to start downloads for. | 2023-02-01 14:24:00.923 No download requests in the queue to start downloads for. | 2023-02-01 14:24:00.923 No download requests in the queue to start downloads for. | 2023-02-01 14:24:00.923 Teton CME Order Routing | Requesting historical order activity from server. Start date-time UTC: 2023-02-01 14:40:25.938012 | 2023-02-01 14:24:00.931 Using symbol data fast lookup vector | 2023-02-01 14:24:00.931 Teton CME Order Routing | Starting real-time market data updates for: NQH23_FUT_CME. ID: 1 | 2023-02-01 14:24:00.932 Teton CME Order Routing | Subscribing to streaming market data in the service client is not supported. Symbol: NQH23_FUT_CME | 2023-02-01 14:24:00.932 Teton CME Order Routing | Requesting security definition data for: NQH23_FUT_CME. ID: 1 | 2023-02-01 14:24:00.932 Mapping MNQH23_FUT_CME to MNQH23. Service code: cme | 2023-02-01 14:24:00.932 Denali Data Feed | Starting real-time market data updates for: MNQH23_FUT_CME (MNQH23). ID: 2 Service code: cme | 2023-02-01 14:24:00.932 Denali Data Feed | Connecting to the server ds26.sierracharts.com. Port 443 | 2023-02-01 14:24:00.932 Denali Data Feed | Requesting security definition data for: MNQH23_FUT_CME (MNQH23). ID: 2 | 2023-02-01 14:24:00.932 No historical data client is currently set to download historical Intraday data for NQH23_FUT_CME. | 2023-02-01 14:24:00.932 Real-time Intraday chart data file updates started for NQH23_FUT_CME | 2023-02-01 14:24:00.932 Intraday chart data file opened for NQH23_FUT_CME | 2023-02-01 14:24:00.932 DTC Client socket (3) | Creating socket. | 2023-02-01 14:24:00.932 DTC Client socket (3) | New receive buffer size: 5242880 | 2023-02-01 14:24:00.932 DTC Client socket (3) | Connecting to IP: 142.215.17.188. | 2023-02-01 14:24:00.932 Updated verified funded futures trading account ending date to: 2023-03-03 19:24:00 | 2023-02-01 14:24:00.967 Denali Data Feed | Network connection to server complete. | 2023-02-01 14:24:00.975 Denali Data Feed | Starting socket receive thread. | 2023-02-01 14:24:00.975 Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard | 2023-02-01 14:24:00.975 Teton CME Order Routing | Received security definition for symbol NQH23_FUT_CME | 2023-02-01 14:24:00.976 Teton CME Order Routing | Received final trade activity snapshot. Count=1. No data. TradeAccount=E3775 | 2023-02-01 14:24:00.977 Trace | Basic security definition symbol settings fields ignored in primary service client. Symbol: MNQH23_FUT_CME | 2023-02-01 14:24:01.019 Teton CME Order Routing | Received security definition for symbol MNQH23_FUT_CME | 2023-02-01 14:24:01.019 Mapping VXH23-CFE to VXH23_FUT_CFE. Service code: cfe_exchange.data | 2023-02-01 14:24:01.025 SC DTC Delayed Exchange Data | Starting real-time market data updates for: VXH23-CFE (VXH23_FUT_CFE). ID: 3 Service code: cfe_exchange.data | 2023-02-01 14:24:01.025 SC DTC Delayed Exchange Data | Connecting to the server ds25.sierracharts.com. Port 10043 | 2023-02-01 14:24:01.025 SC DTC Delayed Exchange Data | Requesting security definition data for: VXH23-CFE (VXH23_FUT_CFE). ID: 3 | 2023-02-01 14:24:01.025 Added historical Intraday data request for VXH23-CFE to the queue. | 2023-02-01 14:24:01.025 Intraday data recording state for symbol VXH23-CFE is set to download 'Pending'. | 2023-02-01 14:24:01.025 Triggering next historical data download in queue. | 2023-02-01 14:24:01.025 Delaying start of download for VXH23-CFE. | 2023-02-01 14:24:01.026 DTC Client socket (4) | Creating socket. | 2023-02-01 14:24:01.026 DTC Client socket (4) | New receive buffer size: 5242880 | 2023-02-01 14:24:01.026 DTC Client socket (4) | Connecting to IP: 38.65.8.115. | 2023-02-01 14:24:01.026 Added historical Intraday data request for MNQH23_FUT_CME to the queue. | 2023-02-01 14:24:01.032 Intraday data recording state for symbol MNQH23_FUT_CME is set to download 'Pending'. | 2023-02-01 14:24:01.032 Triggering next historical data download in queue. | 2023-02-01 14:24:01.032 Denali Data Feed | Setting DTC encoding to Binary VLS | 2023-02-01 14:24:01.042 Denali Data Feed | Sending logon request message. | 2023-02-01 14:24:01.042 SC DTC Delayed Exchange Data | Network connection to server complete. | 2023-02-01 14:24:01.093 SC DTC Delayed Exchange Data | Starting socket receive thread. | 2023-02-01 14:24:01.093 SC DTC Delayed Exchange Data | Sending encoding request to server: Binary VLS. Compression: standard | 2023-02-01 14:24:01.093 SC DTC Delayed Exchange Data | Setting DTC encoding to Binary VLS | 2023-02-01 14:24:01.175 SC DTC Delayed Exchange Data | Sending logon request message. | 2023-02-01 14:24:01.175 SC DTC Delayed Exchange Data | Received logon response. | 2023-02-01 14:24:01.769 SC DTC Delayed Exchange Data | Server Name: SC Realtime Server. | 2023-02-01 14:24:01.769 SC DTC Delayed Exchange Data | Server protocol version: 8. Client protocol version: 8 | 2023-02-01 14:24:01.769 SC DTC Delayed Exchange Data | Successfully connected. | 2023-02-01 14:24:01.769 SC DTC Delayed Exchange Data | Trading is not supported. | 2023-02-01 14:24:01.769 SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: VXH23-CFE -> VXH23_FUT_CFE | 2023-02-01 14:24:01.769 Denali Data Feed | Received logon response. | 2023-02-01 14:24:01.822 Denali Data Feed | Server Name: SC Realtime Server. | 2023-02-01 14:24:01.822 Denali Data Feed | Server protocol version: 8. Client protocol version: 8 | 2023-02-01 14:24:01.822 Denali Data Feed | Successfully connected. | 2023-02-01 14:24:01.822 Denali Data Feed | Trading is not supported. | 2023-02-01 14:24:01.822 Denali Data Feed | Restarting real-time data updates for symbol: MNQH23_FUT_CME -> MNQH23 | 2023-02-01 14:24:01.822 SC DTC Delayed Exchange Data | Received security definition for symbol VXH23-CFE | 2023-02-01 14:24:01.926 Denali Data Feed | Received security definition for symbol MNQH23_FUT_CME | 2023-02-01 14:24:01.948 Requesting market depth updates for: NQH23_FUT_CME if supported. | 2023-02-01 14:24:05.912 Separate subscription for market depth updates not supported. NQH23_FUT_CME | 2023-02-01 14:24:05.912 HD Request # 6 | Downloading Intraday chart data for VXH23-CFE to the file VXH23-CFE.scid. Service: cfe_exchange.data | 2023-02-01 14:24:06.191 HD Request # 6 | Download start date-time: 2023-02-01 14:13:45.000000. File last date-time: 2023-02-01 14:13:45.727000 | 2023-02-01 14:24:06.191 HD Request # 6 | Using server: ds25.sierracharts.com port 10150 | 2023-02-01 14:24:06.191 Socket (5) | Creating socket. | 2023-02-01 14:24:06.192 Socket (5) | New receive buffer size: 5242880 | 2023-02-01 14:24:06.192 Socket (5) | Connecting to IP: 38.65.8.115. | 2023-02-01 14:24:06.192 HD Request # 6 | Setting DTC encoding to Binary VLS | 2023-02-01 14:24:06.321 HD Request # 6 | Sending historical data logon request message. | 2023-02-01 14:24:06.321 HD Request # 6 | Requesting Intraday data. Start date-time: 2023-02-01 14:13:45. Record interval: 0. Symbol: VXH23_FUT_CFE | 2023-02-01 14:24:06.793 HD Request # 6 | Decompressing data. | 2023-02-01 14:24:06.853 HD Request # 6 | Receiving Intraday data for VXH23-CFE starting at 2023-02-01 14:13:45.727000 | 2023-02-01 14:24:06.853 Socket (5) | CloseSocket call. | 2023-02-01 14:24:06.853 Socket (5) | Shutdown started. Waiting for graceful close. | 2023-02-01 14:24:06.853 Historical data download thread signaled to stop. | 2023-02-01 14:24:06.853 HD Request # 6 | Timestamp of first Intraday data file record written: 2023-02-01 14:13:50.865000. | 2023-02-01 14:24:06.853 HD Request # 6 | Received 5 Intraday data records from 2023-02-01 14:13:45.727000 to 2023-02-01 14:14:01.984001 (16.3 seconds) and wrote 4 records for VXH23-CFE | 2023-02-01 14:24:06.853 HD Request # 6 | Add time&sales data | Remembered last file record date-time: 2023-02-01 19:14:01.984001 | 2023-02-01 14:24:06.857 HD Request # 6 | Completion time: 0s. | 2023-02-01 14:24:06.857 HD Request # 6 | Intraday data download complete for VXH23-CFE. Unique request ID: 6 | 2023-02-01 14:24:06.857 Removing historical data download ID 6. | 2023-02-01 14:24:06.857 Real-time Intraday chart data file updates started for VXH23-CFE | 2023-02-01 14:24:06.857 Intraday chart data file opened for VXH23-CFE | 2023-02-01 14:24:06.857 HD Request # 6 | Enabling Intraday chart updating for symbol. | 2023-02-01 14:24:06.857 Triggering next historical data download in queue. | 2023-02-01 14:24:06.857 HD Request # 7 | Downloading Intraday chart data for MNQH23_FUT_CME to the file MNQH23_FUT_CME.scid. Service: cme | 2023-02-01 14:24:06.857 HD Request # 7 | Download start date-time: 2023-02-01 14:23:50.000000. File last date-time: 2023-02-01 14:23:50.531000 | 2023-02-01 14:24:06.857 HD Request # 7 | Using server: ds26.sierracharts.com port 10149 | 2023-02-01 14:24:06.857 Socket (6) | Creating socket. | 2023-02-01 14:24:06.857 Socket (6) | New receive buffer size: 5242880 | 2023-02-01 14:24:06.858 Socket (6) | Connecting to IP: 142.215.17.188. | 2023-02-01 14:24:06.858 Socket (5) | Socket gracefully closed by remote side. | 2023-02-01 14:24:06.912 Socket (5) | Closed. | 2023-02-01 14:24:06.912 HD Request # 7 | Setting DTC encoding to Binary VLS | 2023-02-01 14:24:06.946 HD Request # 7 | Sending historical data logon request message. | 2023-02-01 14:24:06.946 HD Request # 7 | Requesting Intraday data. Start date-time: 2023-02-01 14:23:50. Record interval: 0. Symbol: MNQH23 | 2023-02-01 14:24:07.504 HD Request # 7 | Decompressing data. | 2023-02-01 14:24:07.547 HD Request # 7 | Receiving Intraday data for MNQH23_FUT_CME starting at 2023-02-01 14:23:50.093000 | 2023-02-01 14:24:07.548 Socket (6) | CloseSocket call. | 2023-02-01 14:24:07.548 Historical data download thread signaled to stop. | 2023-02-01 14:24:07.548 Socket (6) | Shutdown started. Waiting for graceful close. | 2023-02-01 14:24:07.548 HD Request # 7 | Timestamp of first Intraday data file record written: 2023-02-01 14:23:50.918000. | 2023-02-01 14:24:07.548 HD Request # 7 | Received 425 Intraday data records from 2023-02-01 14:23:50.093000 to 2023-02-01 14:24:03.473000 (13.4 seconds) and wrote 419 records for MNQH23_FUT_CME | 2023-02-01 14:24:07.548 HD Request # 7 | Add time&sales data | Remembered last file record date-time: 2023-02-01 19:24:03.473000 | 2023-02-01 14:24:07.552 Added 138 Time and Sales records to Intraday data file for MNQH23_FUT_CME after download. | 2023-02-01 14:24:07.552 HD Request # 7 | Completion time: 1s. | 2023-02-01 14:24:07.552 HD Request # 7 | Intraday data download complete for MNQH23_FUT_CME. Unique request ID: 7 | 2023-02-01 14:24:07.552 Removing historical data download ID 7. | 2023-02-01 14:24:07.552 Real-time Intraday chart data file updates started for MNQH23_FUT_CME | 2023-02-01 14:24:07.552 Intraday chart data file opened for MNQH23_FUT_CME | 2023-02-01 14:24:07.552 HD Request # 7 | Enabling Intraday chart updating for symbol. | 2023-02-01 14:24:07.552 Triggering next historical data download in queue. | 2023-02-01 14:24:07.552 No download requests in the queue to start downloads for. | 2023-02-01 14:24:07.552 Socket (6) | Socket gracefully closed by remote side. | 2023-02-01 14:24:07.590 Socket (6) | Closed. | 2023-02-01 14:24:07.590 Chart #8 has tagged chart #22 for full recalculation. Chartbook: JWZ DeltaMap.Cht | 2023-02-01 14:24:07.775 NQH23_FUT_CME/MNQH23_FUT_CME [CBV-D][M] 750 Volume #22 | Performing a full recalculation because it has been tagged. Chartbook: JWZ DeltaMap.Cht | 2023-02-01 14:24:07.787 Opened cached Intraday file: C:\SierraChart\Data\MNQH23_FUT_CME.scid. Thread ID: 6756 | 2023-02-01 14:24:11.457 Opened cached Intraday file: C:\SierraChart\Data\VXH23-CFE.scid. Thread ID: 9220 | 2023-02-01 14:24:32.202 |