Support Board

Date/Time: Wed, 27 Nov 2024 06:42:25 +0000

Post From: Install new SC version crashing on launch

[2023-01-23 16:31:29] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 36309
We opened both chartbooks without any issues in version 2473 and 2474. Please set the option for Global Settings >> General Settings >> Log >> Save Message Log to File to Yes. Then exit Sierra Chart and start it again. Then try to open one of the problem Chartbook. If the system crashes, then open the saved Message Log (it will be in the folder named Logs directly under your main Sierra Chart installation folder). We are hoping there is some information before the shutdown written to the log to point to the issue. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing