Support Board
Date/Time: Fri, 29 Nov 2024 21:59:06 +0000
Post From: Bid/Ask Depths Study stop updating Live every 10 seconds until i refresh the chart
| [2023-01-16 22:25:34] |
| John - SC Support - Posts: 36350 |
|
Full Book data should resolve this. The way to test this - without having to pay anything additional - is to close your chartbooks and then set your Global Settings >> Data/Trade Service Settings >> Main Settings >> Current Selected Service to SC Data - All Services. then change to the Common Settings page on that window and change the option for Allow Support for Sierra Chart Data Feeds to No. Select OK to close that window. Then select File >> Disconnect, followed by File >> Connect to Data Feed. Then open a new chart for the symbol ESH23-CME (entered exactly as that) and you should be getting the Delayed Streaming data for that symbol. Wait at least 10 minutes to make sure that any new data that was added that might have been up to the current time is passed the delay time. Turn on your Chart DOM by selecting Trade >> Show Market Data Columns. You should then be seeing properly updating Bid/Ask data in your DOM. Add the Bid/Ask Depth Bars to that chart and see how they look. They should be correct. If they are, then you know that this is related to the Market Depth data and the need for it. You can then change back to your Trading Service and decide what you want to do about the data. Just do not forget to change the Allow Support For Sierra Chart Data Feeds back to Yes and disconnect and reconnect to the data feed. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |