Support Board
Date/Time: Fri, 29 Nov 2024 22:52:15 +0000
Post From: URGENT : Pulling/Stacking and DOM data ceased after SMS/email alerts issue
| [2023-01-10 17:54:20] |
| John - SC Support - Posts: 36350 |
|
There is no connection between the Alerts/Email/SMS and the data. Everything looks fine for your data setup. What is one symbol for which you are having this issue? And then get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |