Support Board
Date/Time: Sat, 30 Nov 2024 00:59:15 +0000
Post From: my cqg account is locked out
| [2023-01-04 14:54:02] |
| User994888 - Posts: 14 |
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Hi support, pls find capture of message log from sierrachart when open Reading Internal Order ID file. | 2023-01-04 22:51:56.940 Reading Trade Orders file. | 2023-01-04 22:51:57.014 Reading Trade Positions file. | 2023-01-04 22:51:57.023 Reading Trade Account Data files. | 2023-01-04 22:51:57.031 Software version: 2458 64-bit | 2023-01-04 22:51:57.060 Primary Thread ID: 1160 | 2023-01-04 22:51:57.060 Usage end date: 2023-09-19 | 2023-01-04 22:51:57.060 Enabled for: Advanced Features 2. | 2023-01-04 22:51:57.060 Enabled for: Sierra Chart Historical Data Service. | 2023-01-04 22:51:57.060 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2023-01-04 22:51:57.060 Enabled for: Denali Real-Time Exchange Data Feed. | 2023-01-04 22:51:57.060 Enabled for: Delayed Denali Exchange Data Feed. | 2023-01-04 22:51:57.060 Enabled for exchange: Hong Kong Futures Exchange with Market Depth | 2023-01-04 22:51:57.060 Enabled for exchange: Euronext Equities Delayed | 2023-01-04 22:51:57.060 Enabled for exchange2: CME (Trading Account Required) | 2023-01-04 22:51:57.060 Enabled for exchange2: CBOT (Trading Account Required) | 2023-01-04 22:51:57.060 Enabled for exchange2: COMEX (Trading Account Required) | 2023-01-04 22:51:57.060 Enabled for exchange2: NYMEX (Trading Account Required) | 2023-01-04 22:51:57.060 Enabled for exchange2: fairx_exchange.data | 2023-01-04 22:51:57.060 Allow Support for Sierra Chart Data Feeds is enabled. | 2023-01-04 22:51:57.060 Current selected Data/Trading service: CQG WebAPI | 2023-01-04 22:51:57.060 Custom symbol settings values: enabled | 2023-01-04 22:51:57.060 Chart Update Interval: 500 | 2023-01-04 22:51:57.060 Intraday Data Storage Time Unit: 0 | 2023-01-04 22:51:57.060 Time Zone: +08:00:00 (HKT+08) | 2023-01-04 22:51:57.060 2023-01-04 14:51:57 Local computer time in UTC | 2023-01-04 22:51:57.060 2023-01-04 22:51:57 Local computer time in SC Time Zone | 2023-01-04 22:51:57.060 2023-01-04 14:51:54 Server time in UTC | 2023-01-04 22:51:57.060 Local computer UTC time and Server UTC time difference: 2 seconds. | 2023-01-04 22:51:57.060 Program path: C:\SierraChart\ | 2023-01-04 22:51:57.060 Data Files path: C:\SierraChart\Data\ | 2023-01-04 22:51:57.060 OS Version Number: 10.0 | 2023-01-04 22:51:57.061 Locale Setting: C | 2023-01-04 22:51:57.061 DLLs: UserContributedStudies_64.dll | 2023-01-04 22:51:57.061 Allowed protected custom studies: | 2023-01-04 22:51:57.061 Crash reporter started: true | 2023-01-04 22:51:57.061 Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 1. | 2023-01-04 22:51:57.075 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2023-01-04 22:51:57.114 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2023-01-04 22:51:57.364 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2023-01-04 22:51:57.365 Received 5 login tokens. | 2023-01-04 22:51:57.780 Symbol settings MD5 received. Request ID: 1. | 2023-01-04 22:51:59.196 Symbol settings are up-to-date for cqg. | 2023-01-04 22:51:59.196 CQG WebAPI | Connecting to server api.cqg.com | 2023-01-04 22:52:04.072 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2023-01-04 22:52:04.072 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2023-01-04 22:52:04.810 CQG WebSocket socket (1) | New receive buffer size: 5242880 | 2023-01-04 22:52:04.810 CQG WebSocket socket (1) | Connecting to IP: 118.201.11.218. | 2023-01-04 22:52:04.810 CQG WebSocket | Opening WebSocket. | 2023-01-04 22:52:04.857 CQG WebSocket | Sending WebSocket handshake. | 2023-01-04 22:52:04.857 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2023-01-04 22:52:05.040 CQG WebSocket | Server header | Connection: upgrade | 2023-01-04 22:52:05.040 CQG WebSocket | Server header | Sec-WebSocket-Accept: UV11m/g0hnSIlt2uG7RHfSVkEuo= | 2023-01-04 22:52:05.040 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2023-01-04 22:52:05.040 CQG WebSocket | Server header | Upgrade: websocket | 2023-01-04 22:52:05.040 CQG WebSocket | Server header | | 2023-01-04 22:52:05.040 CQG WebSocket | Web socket state is now open. | 2023-01-04 22:52:05.040 CQG WebAPI | WebSocket connected. | 2023-01-04 22:52:05.040 CQG WebAPI | Sending market data logon message. | 2023-01-04 22:52:05.040 CQG WebAPI | Logon unsuccessful. Server message: Your logon is disabled. Contact your FCM. | 2023-01-04 22:52:05.101 CQG WebSocket socket (1) | CloseSocket call. | 2023-01-04 22:52:05.129 CQG WebAPI | Disconnected. | 2023-01-04 22:52:05.129 CQG WebAPI | Not reconnecting due to connection error condition. | 2023-01-04 22:52:05.129 CQG WebSocket | WebSocket closed. | 2023-01-04 22:52:05.129 CQG WebAPI | WebSocket closed. | 2023-01-04 22:52:05.129 CQG WebSocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2023-01-04 22:52:05.129 CQG WebSocket socket (1) | Write has completed. Shutdown being performed. | 2023-01-04 22:52:05.178 CQG WebSocket socket (1) | Shutdown started. Waiting for graceful close. | 2023-01-04 22:52:05.178 regards, Mr Yee |