Support Board
Date/Time: Sat, 30 Nov 2024 02:29:46 +0000
Post From: Denali feed error - still getting delayed data yet account paid
| [2023-01-03 15:49:48] |
| Sierra_Chart Engineering - Posts: 17267 |
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We do not provide notifications when there are exchange fee increases. Since these costs are just passed through to the users. We make adjustments to the pricing about 24 hours before they go into effect. This is what we see: 2023-01-03 14:59:06 * User pressed "Renew Now" gcooper0 10 23550046 2023-01-20 36.00
2023-01-03 14:58:23 * [Services Balance] | Payment. Paid as 25 usd. SYSTEM 25.00 usd So you did make that 25 USD payment but then you pressed Renew Now which extended your service package by another month. That had a cost of 36 USD. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-01-03 15:50:30
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