Support Board
Date/Time: Sat, 30 Nov 2024 02:39:07 +0000
Post From: Denali feed error - still getting delayed data yet account paid
| [2023-01-03 15:10:32] |
| User100081 - Posts: 19 |
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You can plainly see there is money in the account, yet getting error message Denali cancelled for insufficient funds. Directly below that clearly shows I am paid up, have click the renew now button multiple times to manually restart. Account Notes/Actions Required: Messages From Support - 2023-01-01 00:02:27: Denali Data Feed Exchange(s) have been canceled on your account due to Insufficient account balance for renewal. You can reactivate the recently deactivated exchanges from this page: https://www.sierrachart.com/UserControlPanel.php?page=RecurringServices#RecentlyDeactivatedRecurringServices To add funds to your account, go to: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit If you have already reactivated the Exchange(s), then ignore this message. Your usage time will automatically renew in 48 days (2023-02-20). Provided that there is sufficient Services Balance at the time of renewal. Use Renew Now to manually extend the usage time on your account for the number of selected months and Service Package and have the amount deducted from the Service Balance. However, there is not a need to do this because this will happen automatically on 2023-02-20. |