Support Board
Date/Time: Tue, 26 Nov 2024 16:22:55 +0000
Post From: Sunday SC Forex (FXCM) Data Error
| [2014-05-08 20:12:45] |
| GCAdmin - Posts: 35 |
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The past two Sundays, April 27th and May 4th users have logged on to their charts and have been able to see the price and time move with the open market, but a candlestick has not appeared on the charts at the open market time of 21:00:00 UTC like it has on all previous sundays. The candlestick will not appear until 0:00UTC the start of the UTC monday. Previous to the 27th of April traders were able to see the candlestick appear right at 21:00:00 UTC showing the correct date, etc. On Sunday April 27th and May 4, 2014 the candlestick finally appeared at the open of the UTC day 0:00 UTC the date of course showed the 28th or the 5th for the candlestick. These users have not changed any chart settings, but have updated their Charting Software each week to make sure that they are running the current version. They first started noticing issues with version 1125. Below are screenshots of settings and charts from this Sunday, again settings have not been adjusted at all and they were able to get the candlesticks appearing at 21:00:00 UTC market open on Sundays before the 27th of April. Please advise as to what may have caused this issue and how we maybe able to fix it for these traders.
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