Support Board
Date/Time: Sat, 30 Nov 2024 04:46:00 +0000
Post From: [Solved] FXCM Forex Data Error - Extra data for weekends
| [2022-12-18 21:58:09] |
| ticinotrader - Posts: 392 |
|
Dear Support, Since ~2 weeks, I am encountering with the following data error, when connected to SC All Data data service and opening intraday charts of symbols from the FXCM datafeed and the FX Indexes: On the dates of 2 December 2022, 9 December 2022 and 16 December 2022, there is an extra tick/data displayed beyond the actual market close at 17pm NY/EST, that should not exist. The dates where the problem exists are different for individual symbols, but all of them are related to strange/dummy data on Friday, after the 17pm NY/EST close. My charts are set to use NY/EST timezone and display sessions starting from 17:00:00 and ending at 16:59:59. Please see the attached chart screenshots that show the data error - you can simply pick the wrong data by watching the double vertical lines displayed on the chart that represent the session start (Chart Settings >> Grid is set to Session Start = 1) The affected pairs and dates are: CADCHF: 12/16 CADJPY: 12/02 EURCAD: 12/02, 12/16 EURJPY: 12/02 EURUSD: 12/16 NZDJPY: 12/16 NZDUSD: 12/16 USDCAD: 12/02, 12/09, 12/16 All the FX Index symbols are affected as well (AUD-X, CAD-X, CHF-X, EUR-X, GBP-X, JPY-X, NZD-X, USD-X, USDX), but there are some differences: - All FX indexes have the same problem for *all* dates mentioned above (12/02, 12/09, 12/16), except the NZD-X, where the problem exists on 12/9 and 12/16 only - On 12/09 and 12/16, all FX indexes have *two* additional extra ticks in the data beyond the 17pm close: on 12/09, there are two additional ticks at 17pm and 19pm and on 12/16 there are two at 17pm and 17:30 To fix the error, I have tried to reset the data using the 'Edit >> Delete All Data and Download' option, but the result is the same. The same issue happens for other traders in my private group as well. I am using the latest 2458 SC version and connected to the SC All Data datafeed. Can you please help with fixing this issue? Thank you in advance. https://www.sierrachart.com/image.php?Image=1671398931785.png https://www.sierrachart.com/image.php?Image=1671399051327.png |