Support Board
Date/Time: Sat, 30 Nov 2024 06:37:27 +0000
Post From: Data keeps on disconnecting (CTS data and older vs 2361) Cannot connect -
| [2022-12-15 20:10:26] |
| Sierra_Chart Engineering - Posts: 17269 |
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First, we have to be very firm and clear here. We are not going to help with CTS data. We want to provide you good service and good solutions. And we are going to require that you use our Denali Data Feed and run a current version. Do not expect help for CTS data and an older version. One thing we see are a large number of messages like this: ZB.20230300.CME_F [CBV] Weekly #21 | Error while getting daily settlement price with date 1976-12-04 from file. C:\SierraChart\Data\ZB.19761200.CME_F.dly. Error: No Data for read. End of file. | 2022-12-15 14:43:56.542
ZB.20230300.CME_F [CBV] Weekly #21 | Error while getting daily settlement price with date 0 from file. C:\SierraChart\Data\ZB.19770300.CME_F.dly. Error: No Data for read. End of file. | 2022-12-15 14:43:56.542 You need to reduce the amount of data being loaded in these charts. Refer to: Continuous Futures Contract Charts: Preventing Error Messages by Reducing Days to Load in Chart To use the Denali Data Feed instructions are here: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* To update Sierra Chart instructions are here: Software Download: Fast Update This is one of the problems that we see with the connection to CTS: CTS FIX: No heartbeat messages received from server. Sent Test Request message to server. | 2022-12-15 14:43:01.038
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-12-15 20:14:06
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