Support Board
Date/Time: Sat, 30 Nov 2024 06:50:13 +0000
Post From: please help me understand why >Reconnect on Failure = Yes< did not work as I expected
| [2022-12-13 23:03:18] |
| Berliner JFK - Posts: 45 |
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I have a laptop which I'm grooming for live trading. Today @ 13:47 (log below) it lost connection to the server, and apparently didn't attempt a reconnect. Data/Trade Service Settings / Common Settings / Reconnect on Failure is set to "Yes", so I don't believe that's the issue. @14:53 I opened it from the lock screen with my password, and at that moment it reconnected, but not before, although it was not asleep. I set it up, as far as I can tell, identically to another laptop which I have been testing 24/7 for 6 months, and that laptop has never had this problem. Could you please help me understand why between 13:47 and 14:53 Sierra Chart did not make an attempt to reconnect? Thank you ============================LOG=================================== Requesting current Date-Time from Sierra Chart server. | 2022-12-13 13:38:21.339 Received Date-time from server. Delay adjusted UTC Date-time: 2022-12-13 18:38:22.416. Round-trip delay: 00:00:00.504 | 2022-12-13 13:38:22.347 Computer time to server time difference: -00:00:00.068 | 2022-12-13 13:38:22.347 Successfully set the system Date-time to: 2022-12-13 18:38:22.416 UTC. | 2022-12-13 13:38:22.609 DTC Client socket (1) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2022-12-13 13:47:32.165 * DTC Client socket (1) | Socket gracefully closed by remote side. | 2022-12-13 13:47:32.165 DTC Client socket (1) | CloseSocket call. | 2022-12-13 13:47:32.166 DTC Client socket (1) | Max send buffers used during socket life: 4 | 2022-12-13 13:47:32.166 DTC Client socket (1) | Max send buffer size during socket life: 365 | 2022-12-13 13:47:32.166 DTC Client socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2022-12-13 13:47:32.166 Connection to the external service has been lost. | 2022-12-13 13:47:32.166 DTC Client socket (1) | Closed. | 2022-12-13 13:47:32.166 Trading Evaluator | Waiting for socket receive thread to end | 2022-12-13 13:47:32.188 DTC Client socket (0) | CloseSocket call. | 2022-12-13 13:47:32.188 Trading Evaluator | Disconnected. | 2022-12-13 13:47:32.189 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-12-13 13:47:32.189 DTC Client socket (4) | Socket gracefully closed by remote side. | 2022-12-13 14:49:24.825 DTC Client socket (4) | CloseSocket call. | 2022-12-13 14:49:24.825 DTC Client socket (4) | Write in progress. Shutdown being delayed. PendingSize=0 | 2022-12-13 14:49:24.825 SC Data - All Services | Server has requested a logoff. Reason: No heartbeat messages received for 77.0 seconds. Stopping connection. | 2022-12-13 14:49:24.828 SC Data - All Services | Waiting for socket receive thread to end | 2022-12-13 14:49:24.828 DTC Client socket (0) | CloseSocket call. | 2022-12-13 14:49:24.828 SC Data - All Services | Disconnected from the server. | 2022-12-13 14:49:24.828 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2022-12-13 14:49:24.828 DTC Client socket (4) | Write has completed. Shutdown being performed. | 2022-12-13 14:49:31.740 DTC Client socket (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2022-12-13 14:49:31.740 DTC Client socket (4) | Closed. | 2022-12-13 14:49:31.741 Trading Evaluator | Connecting to the server tradesimulation2.sierracharts.com. Port 11096 | 2022-12-13 14:53:03.049 SC Data - All Services | Connecting to the server ds13.sierracharts.com. Port 10048 | 2022-12-13 14:53:03.052 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2022-12-13 14:53:23.235 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-12-13 14:53:23.235 DTC Client socket (1) | Connecting to IP: 142.215.17.188. | 2022-12-13 14:53:23.235 DTC Client socket (2) | Creating socket. | 2022-12-13 14:53:23.318 DTC Client socket (2) | New receive buffer size: 5242880 | 2022-12-13 14:53:23.318 DTC Client socket (2) | Connecting to IP: 162.251.232.237. | 2022-12-13 14:53:23.318 Trading Evaluator | Network connection to server complete. | 2022-12-13 14:53:23.419 Trading Evaluator | Starting socket receive thread. | 2022-12-13 14:53:23.419 Trading Evaluator | Sending encoding request to server: Binary VLS. Compression: none | 2022-12-13 14:53:23.420 SC Data - All Services | Network connection to server complete. | 2022-12-13 14:53:23.583 SC Data - All Services | Starting socket receive thread. | 2022-12-13 14:53:23.583 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: high | 2022-12-13 14:53:23.583 Trading Evaluator | Setting DTC encoding to Binary VLS | 2022-12-13 14:53:23.671 Trading Evaluator | Sending logon request message. | 2022-12-13 14:53:23.671 SC Data - All Services | Setting DTC encoding to Binary VLS | 2022-12-13 14:53:23.740 SC Data - All Services | Sending logon request message. | 2022-12-13 14:53:23.740 SC Data - All Services | Received logon response. | 2022-12-13 14:53:23.855 SC Data - All Services | Server Name: RealTime Server. | 2022-12-13 14:53:23.855 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2022-12-13 14:53:23.855 SC Data - All Services | Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2022-12-13 14:53:23.855 SC Data - All Services | Waiting for socket receive thread to end | 2022-12-13 14:53:23.855 DTC Client socket (2) | CloseSocket call. | 2022-12-13 14:53:23.856 SC Data - All Services | Disconnected from the server. | 2022-12-13 14:53:23.856 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2022-12-13 14:53:23.856 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2022-12-13 14:53:23.856 DTC Client socket (2) | Socket gracefully closed by remote side. | 2022-12-13 14:53:23.992 DTC Client socket (2) | Closed. | 2022-12-13 14:53:23.992 Trading Evaluator | Received logon response. | 2022-12-13 14:53:24.264 Trading Evaluator | Server Name: SC DTC Server. Build=44294. | 2022-12-13 14:53:24.264 Trading Evaluator | Server protocol version: 8. Client protocol version: 8 | 2022-12-13 14:53:24.264 Trading Evaluator | Successfully connected. Connected to SC DTC Protocol server. Service=tradesimulation.dtctrading|SymbolSettings=tradesimulation.dtctrading. | 2022-12-13 14:53:24.264 Trading Evaluator | Trading is supported. | 2022-12-13 14:53:24.264 Trading Evaluator | Order cancel and replace is supported. | 2022-12-13 14:53:24.264 Trading Evaluator | OCO Orders supported. | 2022-12-13 14:53:24.264 Trading Evaluator | Bracket Orders supported. | 2022-12-13 14:53:24.264 Trading Evaluator | Connected to server complete. | 2022-12-13 14:53:24.264 DTC Client socket (0) | CloseSocket call. | 2022-12-13 14:53:24.264 SC Data - All Services | Disconnected from the server. | 2022-12-13 14:53:24.264 Triggering next historical data download in queue. | 2022-12-13 14:53:24.266 Triggering next historical data download in queue. | 2022-12-13 14:53:24.266 Triggering next historical data download in queue. | 2022-12-13 14:53:24.266 Triggering next historical data download in queue. | 2022-12-13 14:53:24.266 Chart: MNQH23 [CB][M] 60 Min #10 | Study: Trade | c | RECONNECTING | 2022-12-13 | 14:53:24 | 2022-12-13 | 13:48:48 | 2022-12-13 14:53:24.270 Trading Evaluator | Performing query for most recent Order Activity Date-Time. | 2022-12-13 14:53:24.270 No download requests in the queue to start downloads for. | 2022-12-13 14:53:24.270 No download requests in the queue to start downloads for. | 2022-12-13 14:53:24.270 No download requests in the queue to start downloads for. | 2022-12-13 14:53:24.270 No download requests in the queue to start downloads for. | 2022-12-13 14:53:24.270 Trading Evaluator | Requesting historical order activity from server. Start date-time UTC: 2022-12-13 07:00:01.142550 | 2022-12-13 14:53:24.276 Trading Evaluator | Received final trade activity snapshot. Count=1. No data. TradeAccount=SimulatedCash | 2022-12-13 14:53:24.356 Trading Evaluator | Received final trade activity snapshot. Count=7. TradeAccount=SimulatedIRA | 2022-12-13 14:53:24.490 Mapping MNQH23 to MNQH23. Service code: cme | 2022-12-13 14:53:24.490 Using symbol data fast lookup vector | 2022-12-13 14:53:24.491 SC Data - All Services | Starting real-time market data updates for: MNQH23 (MNQH23). ID: 1 Service code: cme | 2022-12-13 14:53:24.491 SC Data - All Services | Connecting to the server ds23.sierracharts.com. Port 10048 | 2022-12-13 14:53:24.491 SC Data - All Services | Requesting security definition data for: MNQH23 (MNQH23). ID: 1 | 2022-12-13 14:53:24.491 Added historical Intraday data request for MNQH23 to the queue. | 2022-12-13 14:53:24.491 Intraday data recording state for symbol MNQH23 is set to download 'Pending'. | 2022-12-13 14:53:24.491 Triggering next historical data download in queue. | 2022-12-13 14:53:24.491 Delaying start of download for MNQH23. | 2022-12-13 14:53:24.500 DTC Client socket (3) | Creating socket. | 2022-12-13 14:53:24.553 DTC Client socket (3) | New receive buffer size: 5242880 | 2022-12-13 14:53:24.553 DTC Client socket (3) | Connecting to IP: 142.215.17.188. | 2022-12-13 14:53:24.553 Trace | Basic security definition symbol settings fields ignored in primary service client. Symbol: MNQH23 | 2022-12-13 14:53:24.585 Trading Evaluator | Received security definition for symbol MNQH23 | 2022-12-13 14:53:24.585 SC Data - All Services | Network connection to server complete. | 2022-12-13 14:53:24.635 SC Data - All Services | Starting socket receive thread. | 2022-12-13 14:53:24.635 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: high | 2022-12-13 14:53:24.635 SC Data - All Services | Setting DTC encoding to Binary VLS | 2022-12-13 14:53:24.735 SC Data - All Services | Sending logon request message. | 2022-12-13 14:53:24.735 SC Data - All Services | Received logon response. | 2022-12-13 14:53:25.557 SC Data - All Services | Server Name: SC Realtime Server. | 2022-12-13 14:53:25.557 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2022-12-13 14:53:25.557 SC Data - All Services | Successfully connected. | 2022-12-13 14:53:25.557 SC Data - All Services | Trading is not supported. | 2022-12-13 14:53:25.557 SC Data - All Services | Restarting real-time data updates for symbol: MNQH23 -> MNQH23 | 2022-12-13 14:53:25.557 SC Data - All Services | Received security definition for symbol MNQH23 | 2022-12-13 14:53:25.790 HD Request # 8 | Downloading Intraday chart data for MNQH23 to the file MNQH23.scid. Service: cme | 2022-12-13 14:53:30.993 HD Request # 8 | Download start date-time: 2022-12-13 13:47:04.000000. File last date-time: 2022-12-13 13:47:04.000000 | 2022-12-13 14:53:30.994 HD Request # 8 | Using server: ds23.sierracharts.com port 10149 | 2022-12-13 14:53:30.994 Socket (2) | Creating socket. | 2022-12-13 14:53:30.994 Socket (2) | New receive buffer size: 5242880 | 2022-12-13 14:53:30.994 Socket (2) | Connecting to IP: 142.215.17.188. | 2022-12-13 14:53:30.994 HD Request # 8 | Setting DTC encoding to Binary VLS | 2022-12-13 14:53:31.202 HD Request # 8 | Sending historical data logon request message. | 2022-12-13 14:53:31.202 HD Request # 8 | Requesting Intraday data. Start date-time: 2022-12-13 13:47:04. Record interval: 1. Symbol: MNQH23 | 2022-12-13 14:53:31.788 HD Request # 8 | Decompressing data. | 2022-12-13 14:53:31.914 HD Request # 8 | Receiving Intraday data for MNQH23 starting at 2022-12-13 13:47:04.013000 | 2022-12-13 14:53:32.105 Socket (2) | CloseSocket call. | 2022-12-13 14:53:32.108 Socket (2) | Shutdown started. Waiting for graceful close. | 2022-12-13 14:53:32.108 Historical data download thread signaled to stop. | 2022-12-13 14:53:32.115 HD Request # 8 | Timestamp of first Intraday data file record written: 2022-12-13 13:47:04.013000. | 2022-12-13 14:53:32.115 HD Request # 8 | Received 3949 Intraday data records from 2022-12-13 13:47:04.013000 to 2022-12-13 14:53:30.091000 (66.4 minutes) and wrote 3949 records for MNQH23 | 2022-12-13 14:53:32.115 HD Request # 8 | Add time&sales data | Remembered last file record date-time: 2022-12-13 19:53:30.091000 | 2022-12-13 14:53:32.122 Added 1 Time and Sales records to Intraday data file for MNQH23 after download. | 2022-12-13 14:53:32.122 HD Request # 8 | Completion time: 2s. | 2022-12-13 14:53:32.123 HD Request # 8 | Intraday data download complete for MNQH23. Unique request ID: 8 | 2022-12-13 14:53:32.123 Removing historical data download ID 8. | 2022-12-13 14:53:32.123 Real-time Intraday chart data file updates started for MNQH23 | 2022-12-13 14:53:32.123 Opened cached Intraday file: C:\Users\PROJECT\Dropbox\Simulated - Cash\Data\MNQH23.scid. Thread ID: 15640 | 2022-12-13 14:53:32.129 Intraday chart data file opened for MNQH23 | 2022-12-13 14:53:32.129 HD Request # 8 | Enabling Intraday chart updating for symbol. | 2022-12-13 14:53:32.129 Triggering next historical data download in queue. | 2022-12-13 14:53:32.129 No download requests in the queue to start downloads for. | 2022-12-13 14:53:32.129 Socket (2) | Socket gracefully closed by remote side. | 2022-12-13 14:53:32.177 Socket (2) | Closed. | 2022-12-13 14:53:32.177 |