Support Board
Date/Time: Sat, 30 Nov 2024 07:46:01 +0000
Post From: One instance auto disconnects after a few minutes
| [2022-12-12 21:46:08] |
| John - SC Support - Posts: 36350 |
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The primary issue from the above log is the following: Notice: Sierra Chart usage time has ended. | 2022-12-12 15:39:56.563 *
To activate services and add credit, select 'Help >> Add Usage Credit'. | 2022-12-12 15:39:56.563 The account that you are posting from, however, is not expired, which would imply that you logged in with a different account, or that your account is not updating properly when you login. The first thing to do is to use the Forced Login option to ensure your local copy of Sierra Chart has the correct information about your account. Refer to the instructions here: Sierra Chart - Software Login Instructions: Forced Login If you have an issue after you do the above, then let us know. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |