Support Board
Date/Time: Tue, 26 Nov 2024 13:43:30 +0000
Post From: Market Stats nuot updating
| [2014-05-07 06:07:58] |
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This is from the transaction log below. Right at the beginning of April, your market data account was not renewed because of insufficient funds and remained disabled through all of April. You would not have gotten any email notice at the beginning of May. 2014-04-01 00:00:43 Market Data Account: Failed to extend feature expiration date for Barchart username (*) until 2014-04-30. Insuffient funds to activate market data feature. The credit balance on your account is not enough to pay for the activated market data feature. When you add additional credit to your account, then you will need to Activate feature again. 2014-04-01 00:00:43 Market Data Account: Barchart Account (*) has been flagged for deletion at end of current billing period on Barchart system. Actually what we can see is that your account needs to have one of the CME exchanges activated at this time and there is a fee for it since the CME has begun to charge for this. That is actually necessary to actually receive the real-time CME data . Otherwise, you will not get the data. Previously you did have the CME exchange with market depth activated. This data feed is not for market statistics. There is a difference with historical data. The historical data provided by the Sierra Chart Exchange Data Feed is high-quality historical data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-05-07 06:09:37
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