Support Board
Date/Time: Tue, 26 Nov 2024 04:34:45 +0000
Post From: Denali data burst
| [2022-11-12 20:15:10] |
| Sierra_Chart Engineering - Posts: 17179 |
|
Yes we will resolve it to the extent it is on our side but you also need to understand, when there is packet loss, in particular with acknowledgment packets flowing back into the server, from the public Internet, this will cause data pauses and that is not within our control. And when the markets are extremely volatile keep in mind the Internet connections in the data center can reach capacity, and since the real-time data is being delivered, inevitably some packets are getting lost. When the acknowledgment packets get lost, the operating system responsible for the data transmission, will stop the flow of data. And that cause data to get backed up and accumulate in larger and larger buffers and then once the congestion clears, you then see a burst of data out. Do not think that we can deliver perfection always because we simply cannot since the public Internet is involved. There are two additional things for us to complete and once we these are all in place we will then have confidence to say the issue is outside of our infrastructure if you still have a problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-11-12 20:17:14
|