Support Board
Date/Time: Thu, 20 Mar 2025 01:09:28 +0000
Post From: I do not receive live data
| [2022-11-01 21:08:18] |
| John - SC Support - Posts: 38812 |
|
You have a couple of things occurring. The main one is reflected in this line from your log: SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2
This message tells us that you have Sierra Chart running on another computer that is connected to the data feed. You are only setup to receive data to one computer system at a time. Refer to the following for more information and instructions if you want to change to 2 systems: Denali Exchange Data Feed: Denali Exchange Data Feed on Two Computers Simultaneously Otherwise, you will need to disconnect the other computer from the data feed (or exit Sierra Chart completely) and then you will be able to get the data to the current computer you are using. -- The second issue we see is that you have some symbols that are not correct for the CQG connection. Open your Chartbooks and select Edit >> Translate Symbols to Current Service to update the symbols for the current connected service. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |