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Date/Time: Thu, 20 Mar 2025 00:23:16 +0000



Post From: Receiving CME real-time data for most symbols but not 6E, 6B, 6J, 6A (10/30 globex open)

[2022-10-31 11:17:01]
Sierra_Chart Engineering - Posts: 18846
Yes that data is missing until we fill it in, this evening.

This issue was because the CME took out the exchange identifier for this particular channel in the connectivity configuration file. It was only this one particular channel that had that missing identifier. All of the others were fine.

We had to implement an emergency patch.
Sierra Chart Support - Engineering Level

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Date Time Of Last Edit: 2022-10-31 11:17:31