Support Board
Date/Time: Mon, 10 Mar 2025 15:35:20 +0000
Post From: waiting to download historical data.
| [2022-10-28 15:18:21] |
| User631345 - Posts: 36 |
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Hi John, 1) Yesterday Oct 27Th on US Cash Close ie 4 PM EST, my charts / DOM completely stalled with No Data. It then connected after 60 seconds or so. the same happened after a few minutes and then again at 4:30 PM (Yesterday Amazon Reported at 4 PM EST and AAPL reported at 4:30 PM). I had another DOM from Jigsaw which was running smothly all through the session and beyond. I also have a video showing exactly the issue and comparing the charts / DOM of Sierra vs what i could see in Jigsaw. Please let me know if you need this and I could send out that video as well 2) Todays Current issue I am again having a similar issue that i was having last week ie Data disconnecting and reconnecting Message Log is as follows: Software version: 2448 64-bit | 2022-10-28 10:57:06.772 Primary Thread ID: 15008 | 2022-10-28 10:57:06.772 Usage end date: 2022-11-20 | 2022-10-28 10:57:06.772 Enabled for: Advanced Features 2. | 2022-10-28 10:57:06.772 Enabled for: Sierra Chart Historical Data Service. | 2022-10-28 10:57:06.772 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-10-28 10:57:06.772 Enabled for: Delayed Denali Exchange Data Feed. | 2022-10-28 10:57:06.772 Enabled for exchange2: CME | 2022-10-28 10:57:06.772 Enabled for exchange2: CBOT (Trading Account Required) | 2022-10-28 10:57:06.772 Enabled for exchange2: COMEX (Trading Account Required) | 2022-10-28 10:57:06.772 Enabled for exchange2: NYMEX (Trading Account Required) | 2022-10-28 10:57:06.772 Enabled for exchange2: fairx_exchange.data | 2022-10-28 10:57:06.772 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-10-28 10:57:06.772 Current selected Data/Trading service: CQG WebAPI | 2022-10-28 10:57:06.772 Custom symbol settings values: enabled | 2022-10-28 10:57:06.772 Chart Update Interval: 40 | 2022-10-28 10:57:06.772 Intraday Data Storage Time Unit: 0 | 2022-10-28 10:57:06.772 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-10-28 10:57:06.772 2022-10-28 14:57:06 Local computer time in UTC | 2022-10-28 10:57:06.772 2022-10-28 10:57:06 Local computer time in SC Time Zone | 2022-10-28 10:57:06.772 2022-10-28 11:24:16 Server time in UTC | 2022-10-28 10:57:06.772 Local computer UTC time and Server UTC time difference: 1 seconds. | 2022-10-28 10:57:06.772 Program path: C:\SierraChart\ | 2022-10-28 10:57:06.772 Data Files path: C:\SierraChart\Data\ | 2022-10-28 10:57:06.772 OS Version Number: 10.0 | 2022-10-28 10:57:06.772 Locale Setting: C | 2022-10-28 10:57:06.772 DLLs: Convergent_64.dll, Export_64.dll, Smaug_SC_Library_2151_64.dll, Smaug_SC_Library_64.dll, Statistics.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2022-10-28 10:57:06.774 Allowed protected custom studies: Smaug_SC_Library | 2022-10-28 10:57:06.774 Crash reporter started: true | 2022-10-28 10:57:06.774 DTC Client socket (9) | Socket gracefully closed by remote side. | 2022-10-28 10:57:31.203 DTC Client socket (8) | Socket gracefully closed by remote side. | 2022-10-28 10:57:31.206 CQG WebSocket socket (7) | Socket gracefully closed by remote side. | 2022-10-28 10:57:31.206 DTC Client socket (9) | CloseSocket call. | 2022-10-28 10:57:31.223 DTC Client socket (9) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2022-10-28 10:57:31.223 DTC Client socket (9) | Closed. | 2022-10-28 10:57:31.223 DTC Client socket (8) | CloseSocket call. | 2022-10-28 10:57:31.224 DTC Client socket (8) | Max send buffers used during socket life: 3 | 2022-10-28 10:57:31.224 DTC Client socket (8) | Max send buffer size during socket life: 4166 | 2022-10-28 10:57:31.224 DTC Client socket (8) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2022-10-28 10:57:31.224 DTC Client socket (8) | Closed. | 2022-10-28 10:57:31.224 CQG WebSocket socket (7) | CloseSocket call. | 2022-10-28 10:57:31.224 CQG WebSocket socket (7) | Max send buffers used during socket life: 3 | 2022-10-28 10:57:31.224 CQG WebSocket socket (7) | Max send buffer size during socket life: 333 | 2022-10-28 10:57:31.224 CQG WebSocket | Network socket for WebSocket has been closed by remote side or error. | 2022-10-28 10:57:31.224 CQG WebAPI | WebSocket closed. | 2022-10-28 10:57:31.224 Connection to the external service has been lost. | 2022-10-28 10:57:31.224 CQG WebSocket socket (7) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2022-10-28 10:57:31.224 CQG WebSocket socket (7) | Closed. | 2022-10-28 10:57:31.224 SC Data - All Services | Waiting for socket receive thread to end | 2022-10-28 10:57:31.279 DTC Client socket (0) | CloseSocket call. | 2022-10-28 10:57:31.279 SC Data - All Services | Disconnected from the server. | 2022-10-28 10:57:31.279 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2022-10-28 10:57:31.279 SC DTC Data with Market Depth | Waiting for socket receive thread to end | 2022-10-28 10:57:31.279 DTC Client socket (0) | CloseSocket call. | 2022-10-28 10:57:31.279 SC DTC Data with Market Depth | Disconnected from the server. | 2022-10-28 10:57:31.279 SC DTC Data with Market Depth | Data feed disconnected. Will reconnect in 2 seconds. | 2022-10-28 10:57:31.279 CQG WebSocket socket (0) | CloseSocket call. | 2022-10-28 10:57:31.915 CQG WebAPI | Disconnected. | 2022-10-28 10:57:31.918 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-10-28 10:57:31.918 SC DTC Data with Market Depth | Connecting to the server ds13-3.sierracharts.com. Port 443 | 2022-10-28 10:57:33.302 SC Data - All Services | Connecting to the server ds28.sierracharts.com. Port 443 | 2022-10-28 10:57:33.302 (Log removed) Date Time Of Last Edit: 2022-10-28 22:36:16
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