Support Board
Date/Time: Wed, 19 Mar 2025 17:07:41 +0000
Post From: DOM Chart- Data for Recent Ask Volume and Recent Bid Volume columns is hard to read
| [2022-10-26 14:16:28] |
| John - SC Support - Posts: 38800 |
|
The reason the numbers are on top of each other is that the Tick Size and the Price Display Format are not correct. They need to be set to 0.01 for both of them. These settings can be found on Chart >> Chart Settings >> Symbol. Refer to the documentation for these settings here: Chart Settings: Price Display Format (Chart >> Chart Settings >> Symbol >> Symbol Settings menu) You are setup to get the real-time data for that symbol, as you are subscribed to the Dow Jones Indices. If you are still not getting real-time data for the symbol then please get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |