Support Board
Date/Time: Wed, 19 Mar 2025 14:24:29 +0000
Post From: Cannot load historical data
| [2022-10-17 22:43:34] |
| John - SC Support - Posts: 38792 |
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We can not say why things were working previously. But from what we see of your account, you would have been getting the Rithmic data previously and you are still doing so. Therefore, the issue you are having is related to the Rithmic data. Refer to the following: Rithmic Trading Platform Service: Rithmic Support Policy We do see that you had setup the Denali Exchange Data Feed for CME data, but the problem is that the CME Group has a requirement that you have a live, funded, futures trading account to which you can connect Sierra Chart in order to qualify for the non-professional exchange fees. A prop firm account (such as Apex) does not count towards this requirement. Refer to the following for more information on this: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges If you do not have another account that will qualify for this purpose, then we recommend the solution outlined at the following link: Easy Solution to CME Funded Trading Account Requirement Once you start getting the Denali data, then you can "Delete All Data and Download" and everything will fill in with our historical data. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-10-17 22:46:08
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