Support Board
Date/Time: Tue, 26 Nov 2024 11:34:18 +0000
Post From: Unable to connect to Data / Trade Service
| [2014-04-29 16:33:22] |
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As I understand it, with my subscription to the SC Real Time and Historical Data Feed and with CME activated I should receive price and market depth data etc whilst using the CQG Feed for trading.
Yes. And most everything now looks good in the Message Log. Except you do not seem to be using the correct symbol for heating oil. You are using the one for ICE. You should be using: F.US.HOE if you want to trade heating oil on the NYMEX. If you would like us to call and use remote assistance to look at any further problems, please make sure that the correct telephone number is set here with the country code: https://www.sierrachart.com/usercp.php?page=ManageAccountInfo Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-04-29 16:34:02
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