Support Board
Date/Time: Wed, 19 Mar 2025 08:52:04 +0000
Post From: Denali data not coming in while connected to CQG
| [2022-10-11 03:29:03] |
| User647607 - Posts: 15 |
|
The issue is that NO data flows when it's connected to the CQG. I also can't place orders. I've attached the Trade Service log at the bottom. Software version: 2443 64-bit | 2022-10-10 20:07:59.935 Primary Thread ID: 18036 | 2022-10-10 20:07:59.935 Usage end date: 2022-11-01 | 2022-10-10 20:07:59.935 Enabled for: Advanced Features 2. | 2022-10-10 20:07:59.935 Enabled for: Sierra Chart Historical Data Service. | 2022-10-10 20:07:59.935 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-10-10 20:07:59.935 Enabled for: Delayed Denali Exchange Data Feed. | 2022-10-10 20:07:59.935 Enabled for exchange2: CME (Trading Account Required) | 2022-10-10 20:07:59.935 Enabled for exchange2: CBOT (Trading Account Required) | 2022-10-10 20:07:59.935 Enabled for exchange2: COMEX (Trading Account Required) | 2022-10-10 20:07:59.935 Enabled for exchange2: NYMEX (Trading Account Required) | 2022-10-10 20:07:59.935 Enabled for exchange2: fairx_exchange.data | 2022-10-10 20:07:59.935 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-10-10 20:07:59.935 Current selected Data/Trading service: SC Data - All Services | 2022-10-10 20:07:59.935 Custom symbol settings values: enabled | 2022-10-10 20:07:59.935 Chart Update Interval: 500 | 2022-10-10 20:07:59.935 Intraday Data Storage Time Unit: 0 | 2022-10-10 20:07:59.935 Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-10-10 20:07:59.935 2022-10-11 03:07:59 Local computer time in UTC | 2022-10-10 20:07:59.935 2022-10-10 20:07:59 Local computer time in SC Time Zone | 2022-10-10 20:07:59.935 2022-10-10 22:37:12 Server time in UTC | 2022-10-10 20:07:59.935 Local computer UTC time and Server UTC time difference: 1 seconds. | 2022-10-10 20:07:59.935 Program path: C:\working\sc\ | 2022-10-10 20:07:59.935 Data Files path: C:\working\sc\Data\ | 2022-10-10 20:07:59.935 OS Version Number: 10.0 | 2022-10-10 20:07:59.935 Locale Setting: C | 2022-10-10 20:07:59.935 DLLs: GomMPPro_64.dll, GomOrderFlowPro_64.dll, SCACSILEXAMPLES.dll, UserContributedStudies_64.dll, zyp sierra free_2151_64.dll | 2022-10-10 20:07:59.936 Allowed protected custom studies: zyp_download_free | 2022-10-10 20:07:59.936 Crash reporter started: true | 2022-10-10 20:07:59.936 File >> Disconnect selected. | 2022-10-10 20:09:16.244 SC Data - All Services | Waiting for socket receive thread to end | 2022-10-10 20:09:16.357 DTC Client socket (1) | CloseSocket call. | 2022-10-10 20:09:16.357 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2022-10-10 20:09:16.357 SC Data - All Services | Disconnected from the server. | 2022-10-10 20:09:16.357 SC Data - All Services | Disconnected. | 2022-10-10 20:09:16.357 SC Data - All Services | Disconnected. | 2022-10-10 20:09:31.960 SC Data - All Services | Disconnected. | 2022-10-10 20:09:32.062 Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 2. | 2022-10-10 20:09:32.067 Current selected Data/Trading service: CQG WebAPI | 2022-10-10 20:09:32.067 Symbol settings MD5 received. Request ID: 2. | 2022-10-10 20:09:34.188 Requested symbol settings for service code cqg. Request ID: 3. | 2022-10-10 20:09:34.188 Symbol settings received. Request ID: 3. | 2022-10-10 20:09:37.570 ESZ22-CME [C][M] 5 Min #1 | StartDateTimeForLoadingOrderFills: 2022-07-12 15:00:00 | 2022-10-10 20:09:56.942 CQG WebAPI | Connecting to server api.cqg.com | 2022-10-10 20:10:28.882 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2022-10-10 20:10:28.882 CQG WebSocket socket (2) | Creating socket. Using TLS 1.2. | 2022-10-10 20:10:29.037 CQG WebSocket socket (2) | New receive buffer size: 5242880 | 2022-10-10 20:10:29.037 CQG WebSocket socket (2) | Connecting to IP: 208.48.16.35. | 2022-10-10 20:10:29.037 CQG WebSocket | Opening WebSocket. | 2022-10-10 20:10:29.118 CQG WebSocket | Sending WebSocket handshake. | 2022-10-10 20:10:29.118 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2022-10-10 20:10:29.708 CQG WebSocket | Server header | Connection: upgrade | 2022-10-10 20:10:29.708 CQG WebSocket | Server header | Sec-WebSocket-Accept: utoFTCZrPjHM8SA0lOu81uaMVC8= | 2022-10-10 20:10:29.708 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2022-10-10 20:10:29.708 CQG WebSocket | Server header | Upgrade: websocket | 2022-10-10 20:10:29.708 CQG WebSocket | Server header | | 2022-10-10 20:10:29.708 CQG WebSocket | Web socket state is now open. | 2022-10-10 20:10:29.708 CQG WebAPI | WebSocket connected. | 2022-10-10 20:10:29.708 CQG WebAPI | Sending market data logon message. | 2022-10-10 20:10:29.708 CQG WebAPI | Base Time: 2022-10-09T18:28:36. 2022-10-09 18:28:36 | 2022-10-10 20:10:31.546 CQG WebAPI | Logon successful. Session Token = F3Jeq/fFyleMbgpv/b9lJlcmyOj/8ZTY4LRV7LQeIRow2yi+pJE22YYTWW7BAwtktOnhpVkNwE0 | 2022-10-10 20:10:31.546 CQG WebAPI | Connected to server complete. | 2022-10-10 20:10:31.546 Triggering next historical data download in queue. | 2022-10-10 20:10:31.547 Triggering next historical data download in queue. | 2022-10-10 20:10:31.547 Triggering next historical data download in queue. | 2022-10-10 20:10:31.547 Triggering next historical data download in queue. | 2022-10-10 20:10:31.547 Updated verified funded futures trading account ending date to: 2022-11-10 03:10:31 | 2022-10-10 20:10:31.549 CQG WebAPI | Sending Trade Accounts request message. | 2022-10-10 20:10:31.662 No download requests in the queue to start downloads for. | 2022-10-10 20:10:31.662 No download requests in the queue to start downloads for. | 2022-10-10 20:10:31.662 No download requests in the queue to start downloads for. | 2022-10-10 20:10:31.662 No download requests in the queue to start downloads for. | 2022-10-10 20:10:31.662 Using symbol data fast lookup vector | 2022-10-10 20:10:31.664 CQG WebAPI | Starting real-time market data updates for: ESZ22-CME. ID: 1 | 2022-10-10 20:10:31.664 CQG WebAPI | Sending symbol resolution request for ESZ22-CME. ID: 227733 | 2022-10-10 20:10:31.664 CQG WebAPI | Requesting security definition data for: ESZ22-CME. ID: 1 | 2022-10-10 20:10:31.664 Requesting market depth updates for: ESZ22-CME if supported. | 2022-10-10 20:10:31.664 Separate subscription for market depth updates not supported. ESZ22-CME | 2022-10-10 20:10:31.664 CQG WebAPI | Using primary service for historical data for ESZ22-CME | 2022-10-10 20:10:31.664 Starting DelayedDownloadMonitoringTimer | 2022-10-10 20:10:31.664 Starting HDTimeoutTimer | 2022-10-10 20:10:31.664 Added historical Intraday data request for ESZ22-CME to the queue. | 2022-10-10 20:10:31.664 Intraday data recording state for symbol ESZ22-CME is set to download 'Pending'. | 2022-10-10 20:10:31.664 Triggering next historical data download in queue. | 2022-10-10 20:10:31.664 Delaying start of download for ESZ22-CME. | 2022-10-10 20:10:31.665 CQG WebAPI | Received message: Requested symbol was not found. (Internal message: Symbol resolution error for ESZ22-CME: InvalidSymbol) | 2022-10-10 20:10:31.778 Symbol Error - ESZ22-CME is unknown, unavailable, or improperly formatted. Requested symbol was not found. (Internal message: Symbol resolution error for ESZ22-CME: InvalidSymbol) | 2022-10-10 20:10:31.778 CQG WebAPI | Brokerage name: AMP. Account Name: 113262 | 2022-10-10 20:10:31.778 Updated verified funded futures trading account ending date to: 2022-11-10 03:10:31 | 2022-10-10 20:10:31.778 CQG WebAPI | Sending collateral subscribe request. | 2022-10-10 20:10:31.778 CQG WebAPI | Sending positions subscribe request. RequestID: 227735 | 2022-10-10 20:10:32.186 CQG WebAPI | Sending orders subscribe request. RequestID: 227736 | 2022-10-10 20:10:32.186 HD Request # 2 | Downloading Intraday chart data for ESZ22-CME to the file ESZ22-CME.scid. Service: cqg | 2022-10-10 20:10:32.679 HD Request # 2 | Download start date-time: 2022-10-10 20:09:12.000000. File last date-time: 2022-10-10 20:09:12.816000 | 2022-10-10 20:10:32.679 HD Request # 2 | Error downloading historical Intraday data for ESZ22-CME. The symbol is unknown to the server. | 2022-10-10 20:10:32.679 HD Request # 2 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for ESZ22-CME | 2022-10-10 20:10:32.679 HD Request # 2 | Add time&sales data | Remembered last file record date-time: 2022-10-11 03:09:12.816000 | 2022-10-10 20:10:32.679 HD Request # 2 | Completion time: 0s. | 2022-10-10 20:10:32.679 HD Request # 2 | Intraday data download complete for ESZ22-CME. Unique request ID: 2 | 2022-10-10 20:10:32.679 Removing historical data download ID 2. | 2022-10-10 20:10:32.679 Real-time Intraday chart data file updates started for ESZ22-CME | 2022-10-10 20:10:32.679 Intraday chart data file opened for ESZ22-CME | 2022-10-10 20:10:32.679 HD Request # 2 | Enabling Intraday chart updating for symbol. | 2022-10-10 20:10:32.679 Triggering next historical data download in queue. | 2022-10-10 20:10:32.679 No download requests in the queue to start downloads for. | 2022-10-10 20:10:32.679 DTC Client socket (1) | Timed out waiting for shutdown. Performing an immediate socket close. | 2022-10-10 20:11:40.813 DTC Client socket (1) | Closed. | 2022-10-10 20:11:40.813 DTC Client socket (1) | Deleting network socket now after delay. | 2022-10-10 20:12:10.815 Saved Chartbook: BookMapLookAlikeFromTomToBrien.Cht. Time: 0.0014 seconds. | 2022-10-10 20:13:25.968 Saved Chartbook: ES FAN.Cht. Time: 0.1387 seconds. | 2022-10-10 20:13:26.108 Saved Chartbook: BookMapLookAlikeFromTomToBrien.Cht. Time: 0.0014 seconds. | 2022-10-10 20:13:37.800 Saved Chartbook: ES FAN.Cht. Time: 0.1391 seconds. | 2022-10-10 20:13:37.940 TradeActivity files query time: 0.004545 seconds. Entries: 0. Current queries: 2 | 2022-10-10 15:37:13.681 TradeActivity files query time: 0.000873 seconds. Entries: 18. Current queries: 2 | 2022-10-10 15:37:13.682 SC Data - All Services | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 | 2022-10-10 15:39:07.197 SC Data - All Services | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 | 2022-10-10 15:39:07.197 TradeActivity files query time: 0.001506 seconds. Entries: 18. Current queries: 1 | 2022-10-10 15:39:21.405 TradeActivity files query time: 0.000106 seconds. Entries: 0. Current queries: 1 | 2022-10-10 20:09:56.942 Not connected to the Trading service. Select 'File >> Connect to Data Feed' to connect. You may need to reconnect with 'File >> Disconnect' and 'File >> Connect to Data Feed' | 2022-10-10 20:10:09.360 * Trade Order Error - The order quantity for the Parent is 1 and this is less than the total order quantity of 3 for the Attached Orders. Adjust the order quantities so the parent is greater or equal to the Attached Orders. | 2022-10-10 20:10:41.906 * Trade Order Error - No symbol contract ID mapping. Unable to submit the order. Internal Order ID: 124557. Service Order ID: (none). Symbol: ESZ22-CME. Account: 113262 | 2022-10-10 20:10:52.129 * |