Support Board
Date/Time: Tue, 26 Nov 2024 11:40:09 +0000
Post From: Unable to connect to Data / Trade Service
| [2014-04-29 09:42:28] |
| Meritus - Posts: 164 |
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I have now changed all the symbols and even opened a new DOM but I cannot see any prices in the DOM, no market depth and the charts are not updating. I have attached below the new Message Log. I've also tried re-booting. If I understand correctly the CQG Trading Service requires the SierraChart Real time Intraday data feed to be running. Software version: 1128 | 2014-04-29 10:35:26 Usage end date: 2014-06-06 | 2014-04-29 10:35:26 Enabled for: Advanced Features. | 2014-04-29 10:35:26 Enabled for: Advanced Features 2. | 2014-04-29 10:35:26 Enabled for: Sierra Chart Historical Data Service. | 2014-04-29 10:35:26 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2014-04-29 10:35:26 Enabled for: CME, CBOT, NYMEX, COMEX exchanges. | 2014-04-29 10:35:26 Received 1 data feed usernames. | 2014-04-29 10:35:26 Allow Support for Sierra Chart Data Feeds is enabled. | 2014-04-29 10:35:26 Active service: CQG Trading | 2014-04-29 10:35:26 Time Zone: +01:00:00 (GMT+00BST+01,M3.5.0/01:00,M10.5.0/02:00) | 2014-04-29 10:35:26 2014-04-29 10:35:26 Local computer clock time | 2014-04-29 10:35:26 2014-04-29 09:35:26 GMT time | 2014-04-29 10:35:26 2014-04-29 10:35:26 Time zone adjusted time | 2014-04-29 10:35:26 Time difference to server time: 0 seconds. | 2014-04-29 10:35:26 Program path: C:\SierraChart\ | 2014-04-29 10:35:26 Data Files path: C:\Users\capitaleast\Documents\New folder\ | 2014-04-29 10:35:26 OS Version Number: 6.2 | 2014-04-29 10:35:26 Checking for new symbol settings for cqg | 2014-04-29 10:35:26 Symbol settings are up-to-date for cqg | 2014-04-29 10:35:26 CQG Trading FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2014-04-29 10:35:31 Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 | 2014-04-29 10:35:31 The network socket is connected. | 2014-04-29 10:35:31 CQG Trading FIX: Sending the Logon message. | 2014-04-29 10:35:31 CQG Trading: Connected to trading server. | 2014-04-29 10:35:31 CQG Trading: Connecting to market data server. | 2014-04-29 10:35:31 Connecting to websocket server. | 2014-04-29 10:35:31 Resolved address api.cqg.com to IP 208.48.16.34 | 2014-04-29 10:35:31 The network socket is connected. | 2014-04-29 10:35:32 Starting SSL connection on the socket. | 2014-04-29 10:35:32 SSL socket is connected. | 2014-04-29 10:35:32 Opening websocket. | 2014-04-29 10:35:32 Sending websocket handshake. | 2014-04-29 10:35:32 Received websocket handshake acknowledgment. | 2014-04-29 10:35:32 TRANSPORT OPEN | 2014-04-29 10:35:32 CQG Trading: Websocket connected. | 2014-04-29 10:35:32 CQG Trading: Sending market data logon message. | 2014-04-29 10:35:32 CQG Trading: Logon unsuccessful. Info: UserName does not exist | 2014-04-29 10:35:32 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-04-29 10:35:32 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-04-29 10:35:32 CQG Trading FIX: Sending a Logout message. | 2014-04-29 10:35:32 SSL shutdown indicates not able to send 'close notify'. | 2014-04-29 10:35:32 The SSL socket was shut down. | 2014-04-29 10:35:32 The SSL socket object has been freed. SSL state is now disconnected. | 2014-04-29 10:35:32 Socket has been shutdown and closed. | 2014-04-29 10:35:32 CQG Trading: Websocket closed. | 2014-04-29 10:35:32 CQG Trading: Disconnected. | 2014-04-29 10:35:32 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-04-29 10:35:32 CQG Trading FIX: Received a Logout message. Text = NormalLogoutInitiatedByCounterparty | 2014-04-29 10:35:32 Socket has been shutdown and closed. | 2014-04-29 10:35:32 CQG Trading FIX: Logged out and disconnected. | 2014-04-29 10:35:32 CQG Trading FIX: Disconnected. | 2014-04-29 10:35:32 CQG Trading FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2014-04-29 10:35:37 Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 | 2014-04-29 10:35:37 The network socket is connected. | 2014-04-29 10:35:37 CQG Trading FIX: Sending the Logon message. | 2014-04-29 10:35:38 CQG Trading: Connected to trading server. | 2014-04-29 10:35:38 CQG Trading: Connecting to market data server. | 2014-04-29 10:35:38 Connecting to websocket server. | 2014-04-29 10:35:38 Resolved address api.cqg.com to IP 208.48.16.34 | 2014-04-29 10:35:38 The network socket is connected. | 2014-04-29 10:35:38 Starting SSL connection on the socket. | 2014-04-29 10:35:38 SSL socket is connected. | 2014-04-29 10:35:38 Opening websocket. | 2014-04-29 10:35:38 Sending websocket handshake. | 2014-04-29 10:35:38 Received websocket handshake acknowledgment. | 2014-04-29 10:35:38 TRANSPORT OPEN | 2014-04-29 10:35:38 CQG Trading: Websocket connected. | 2014-04-29 10:35:38 CQG Trading: Sending market data logon message. | 2014-04-29 10:35:38 CQG Trading: Logon unsuccessful. Info: UserName does not exist | 2014-04-29 10:35:39 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-04-29 10:35:39 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-04-29 10:35:39 CQG Trading FIX: Sending a Logout message. | 2014-04-29 10:35:39 SSL shutdown indicates not able to send 'close notify'. | 2014-04-29 10:35:39 The SSL socket was shut down. | 2014-04-29 10:35:39 The SSL socket object has been freed. SSL state is now disconnected. | 2014-04-29 10:35:39 Socket has been shutdown and closed. | 2014-04-29 10:35:39 CQG Trading: Websocket closed. | 2014-04-29 10:35:39 CQG Trading: Disconnected. | 2014-04-29 10:35:39 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-04-29 10:35:39 CQG Trading FIX: Received a Logout message. Text = NormalLogoutInitiatedByCounterparty | 2014-04-29 10:35:39 Socket has been shutdown and closed. | 2014-04-29 10:35:39 CQG Trading FIX: Logged out and disconnected. | 2014-04-29 10:35:39 CQG Trading FIX: Disconnected. | 2014-04-29 10:35:39 CQG Trading FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2014-04-29 10:35:44 Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 | 2014-04-29 10:35:44 The network socket is connected. | 2014-04-29 10:35:44 CQG Trading FIX: Sending the Logon message. | 2014-04-29 10:35:44 CQG Trading: Connected to trading server. | 2014-04-29 10:35:44 CQG Trading: Connecting to market data server. | 2014-04-29 10:35:44 Connecting to websocket server. | 2014-04-29 10:35:44 Resolved address api.cqg.com to IP 208.48.16.34 | 2014-04-29 10:35:44 The network socket is connected. | 2014-04-29 10:35:44 Starting SSL connection on the socket. | 2014-04-29 10:35:44 SSL socket is connected. | 2014-04-29 10:35:45 Opening websocket. | 2014-04-29 10:35:45 Sending websocket handshake. | 2014-04-29 10:35:45 Received websocket handshake acknowledgment. | 2014-04-29 10:35:45 TRANSPORT OPEN | 2014-04-29 10:35:45 CQG Trading: Websocket connected. | 2014-04-29 10:35:45 CQG Trading: Sending market data logon message. | 2014-04-29 10:35:45 CQG Trading: Logon unsuccessful. Info: UserName does not exist | 2014-04-29 10:35:45 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-04-29 10:35:45 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-04-29 10:35:45 CQG Trading FIX: Sending a Logout message. | 2014-04-29 10:35:45 SSL shutdown indicates not able to send 'close notify'. | 2014-04-29 10:35:45 The SSL socket was shut down. | 2014-04-29 10:35:45 The SSL socket object has been freed. SSL state is now disconnected. | 2014-04-29 10:35:45 Socket has been shutdown and closed. | 2014-04-29 10:35:45 CQG Trading: Websocket closed. | 2014-04-29 10:35:45 CQG Trading: Disconnected. | 2014-04-29 10:35:45 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-04-29 10:35:45 CQG Trading FIX: Received a Logout message. Text = NormalLogoutInitiatedByCounterparty | 2014-04-29 10:35:45 Socket has been shutdown and closed. | 2014-04-29 10:35:45 CQG Trading FIX: Logged out and disconnected. | 2014-04-29 10:35:45 CQG Trading FIX: Disconnected. | 2014-04-29 10:35:45 File >> Disconnect selected. | 2014-04-29 10:35:46 CQG Trading: Disconnected. | 2014-04-29 10:35:46 Date Time Of Last Edit: 2014-04-29 11:13:58
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