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Date/Time: Wed, 19 Mar 2025 01:34:14 +0000



Post From: I don't receive live data

[2022-10-04 21:23:09]
John - SC Support - Posts: 38782
Everything on your account looks good, such that you should not have any issues getting the real-time data for that symbol from our Denali Exchange Data feed.

If you are still having issues, then follow these instructions to get us your Message Log:

Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Open a chart for the symbol you have an issue with. Tell us that symbol of the chart.

Disconnect from the data feed with "File >> Disconnect".

Connect to the data feed with "File >> Connect to Data Feed".

After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog

We will then determine what the problem is.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing