Support Board
Date/Time: Tue, 18 Mar 2025 17:22:54 +0000
Post From: error in getting data
| [2022-09-23 12:28:08] |
| User653923 - Posts: 52 |
|
Hi there, I am having issue in getting my data. It is giving me this message. Will appreciate your early help. Chartbook Sharing | Unexpectedly encountered the end of file C:\SierraChart\Data\ChartbookSharing\ServerSettings.config. | 2022-09-23 08:21:43.309 Created the DTC Protocol server. | 2022-09-23 08:21:43.310 DTC Protocol Server listening on port 11099. | 2022-09-23 08:21:43.311 Reading Internal Order ID file. | 2022-09-23 08:21:43.312 Reading Trade Orders file. | 2022-09-23 08:21:43.434 Reading Trade Positions file. | 2022-09-23 08:21:43.435 Reading Trade Account Data files. | 2022-09-23 08:21:43.435 UDPListener (1584). Port 22904 | Listening on UDP port 22904. | 2022-09-23 08:21:43.457 Software version: 2417 64-bit | 2022-09-23 08:21:43.457 Primary Thread ID: 7864 | 2022-09-23 08:21:43.457 Usage end date: 2022-10-24 | 2022-09-23 08:21:43.457 Enabled for: Sierra Chart Historical Data Service. | 2022-09-23 08:21:43.457 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-09-23 08:21:43.457 Enabled for: Delayed Denali Exchange Data Feed. | 2022-09-23 08:21:43.457 Enabled for exchange2: CME | 2022-09-23 08:21:43.457 Enabled for exchange2: fairx_exchange.data | 2022-09-23 08:21:43.457 Enabled for exchange2: NASDAQ US stock data | 2022-09-23 08:21:43.457 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-09-23 08:21:43.457 Current selected Data/Trading service: SC Data - All Services | 2022-09-23 08:21:43.457 Custom symbol settings values: enabled | 2022-09-23 08:21:43.457 Chart Update Interval: 500 | 2022-09-23 08:21:43.457 Intraday Data Storage Time Unit: 0 | 2022-09-23 08:21:43.457 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-09-23 08:21:43.457 2022-09-23 12:21:43 Local computer time in UTC | 2022-09-23 08:21:43.457 2022-09-23 08:21:43 Local computer time in SC Time Zone | 2022-09-23 08:21:43.457 2022-09-23 12:21:41 Server time in UTC | 2022-09-23 08:21:43.457 Local computer UTC time and Server UTC time difference: 1 seconds. | 2022-09-23 08:21:43.457 Program path: C:\SierraChart\ | 2022-09-23 08:21:43.457 Data Files path: C:\SierraChart\Data\ | 2022-09-23 08:21:43.457 OS Version Number: 10.0 | 2022-09-23 08:21:43.458 Locale Setting: C | 2022-09-23 08:21:43.458 DLLs: UserContributedStudies_64.dll | 2022-09-23 08:21:43.458 Allowed protected custom studies: | 2022-09-23 08:21:43.458 Crash reporter started: true | 2022-09-23 08:21:43.458 Created the DTC Protocol historical data server. | 2022-09-23 08:21:43.481 HD Server Manager | Listening on port 11098. | 2022-09-23 08:21:43.483 Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. | 2022-09-23 08:21:43.484 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2022-09-23 08:21:43.552 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2022-09-23 08:21:43.763 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2022-09-23 08:21:43.763 Received 5 login tokens. | 2022-09-23 08:21:44.391 Symbol settings MD5 received. Request ID: 1. | 2022-09-23 08:21:46.441 Symbol settings are up-to-date for scdataallservices. | 2022-09-23 08:21:46.441 SC Data - All Services | Connected to server complete. | 2022-09-23 08:21:50.627 Triggering next historical data download in queue. | 2022-09-23 08:21:50.628 Triggering next historical data download in queue. | 2022-09-23 08:21:50.628 Triggering next historical data download in queue. | 2022-09-23 08:21:50.628 Triggering next historical data download in queue. | 2022-09-23 08:21:50.628 No download requests in the queue to start downloads for. | 2022-09-23 08:21:50.642 No download requests in the queue to start downloads for. | 2022-09-23 08:21:50.642 No download requests in the queue to start downloads for. | 2022-09-23 08:21:50.642 No download requests in the queue to start downloads for. | 2022-09-23 08:21:50.642 ESZ22-CME 10 Min #2 | Reloading chart. | 2022-09-23 08:22:35.186 ESZ22-CME 5 Min #4 | Reloading chart. | 2022-09-23 08:22:35.221 ESZ22-CME #5 | Reloading chart. | 2022-09-23 08:22:35.230 ESZ22-CME 5 Min #1 | Reloading chart. | 2022-09-23 08:22:35.240 Mapping ESZ22-CME to ESZ22. Service code: cme | 2022-09-23 08:22:35.681 Using symbol data fast lookup vector | 2022-09-23 08:22:35.681 SC Data - All Services | Starting real-time market data updates for: ESZ22-CME (ESZ22). ID: 1 Service code: cme | 2022-09-23 08:22:35.681 SC Data - All Services | Connecting to the server ds23.sierracharts.com. Port 10048 | 2022-09-23 08:22:35.681 SC Data - All Services | Requesting security definition data for: ESZ22-CME (ESZ22). ID: 1 | 2022-09-23 08:22:35.683 Starting DelayedDownloadMonitoringTimer | 2022-09-23 08:22:35.683 Starting HDTimeoutTimer | 2022-09-23 08:22:35.683 Added historical Intraday data request for ESZ22-CME to the queue. | 2022-09-23 08:22:35.683 Intraday data recording state for symbol ESZ22-CME is set to download 'Pending'. | 2022-09-23 08:22:35.683 Triggering next historical data download in queue. | 2022-09-23 08:22:35.683 Delaying start of download for ESZ22-CME. | 2022-09-23 08:22:35.684 DTC Client socket (1) | Creating socket. | 2022-09-23 08:22:35.818 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-09-23 08:22:35.818 DTC Client socket (1) | Connecting to IP: 216.1.90.130. | 2022-09-23 08:22:35.818 SC Data - All Services | Network connection to server complete. | 2022-09-23 08:22:36.526 SC Data - All Services | Starting socket receive thread. | 2022-09-23 08:22:36.526 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2022-09-23 08:22:36.526 SC Data - All Services | Setting DTC encoding to Binary VLS | 2022-09-23 08:22:36.724 SC Data - All Services | Sending logon request message. | 2022-09-23 08:22:36.724 SC Data - All Services | Received logon response. | 2022-09-23 08:22:37.562 SC Data - All Services | Server Name: SC Realtime Server. | 2022-09-23 08:22:37.562 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2022-09-23 08:22:37.562 SC Data - All Services | Successfully connected. | 2022-09-23 08:22:37.562 SC Data - All Services | Trading is not supported. | 2022-09-23 08:22:37.562 SC Data - All Services | Restarting real-time data updates for symbol: ESZ22-CME -> ESZ22 | 2022-09-23 08:22:37.562 SC Data - All Services | Received security definition for symbol ESZ22-CME | 2022-09-23 08:22:37.762 HD Request # 1 | Downloading Intraday chart data for ESZ22-CME to the file ESZ22-CME.scid. Service: cme | 2022-09-23 08:22:42.722 HD Request # 1 | Download start date-time: 2022-09-23 08:18:53.000000. File last date-time: 2022-09-23 08:18:53.237000 | 2022-09-23 08:22:42.723 HD Request # 1 | Using server: ds23.sierracharts.com port 10149 | 2022-09-23 08:22:42.723 Socket (2) | Creating socket. | 2022-09-23 08:22:42.723 Socket (2) | New receive buffer size: 5242880 | 2022-09-23 08:22:42.723 Socket (2) | Connecting to IP: 216.1.90.130. | 2022-09-23 08:22:42.723 HD Request # 1 | Setting DTC encoding to Binary VLS | 2022-09-23 08:22:42.985 HD Request # 1 | Sending historical data logon request message. | 2022-09-23 08:22:42.985 HD Request # 1 | Requesting Intraday data. Start date-time: 2022-09-23 08:18:53. Record interval: 0. Symbol: ESZ22 | 2022-09-23 08:22:43.537 HD Request # 1 | Decompressing data. | 2022-09-23 08:22:43.711 HD Request # 1 | Receiving Intraday data for ESZ22-CME starting at 2022-09-23 08:18:53.074000 | 2022-09-23 08:22:43.807 Socket (2) | CloseSocket call. | 2022-09-23 08:22:43.812 Socket (2) | Shutdown started. Waiting for graceful close. | 2022-09-23 08:22:43.812 Historical data download thread signaled to stop. | 2022-09-23 08:22:43.812 HD Request # 1 | Timestamp of first Intraday data file record written: 2022-09-23 08:18:53.742000. | 2022-09-23 08:22:43.812 HD Request # 1 | Received 2838 Intraday data records from 2022-09-23 08:18:53.074000 to 2022-09-23 08:22:41.122003 (3.8 minutes) and wrote 2830 records for ESZ22-CME | 2022-09-23 08:22:43.813 HD Request # 1 | Add time&sales data | Remembered last file record date-time: 2022-09-23 12:22:41.122003 | 2022-09-23 08:22:43.821 Added 22 Time and Sales records to Intraday data file for ESZ22-CME after download. | 2022-09-23 08:22:43.821 HD Request # 1 | Completion time: 1s. | 2022-09-23 08:22:43.821 HD Request # 1 | Intraday data download complete for ESZ22-CME. Unique request ID: 1 | 2022-09-23 08:22:43.821 Removing historical data download ID 1. | 2022-09-23 08:22:43.821 Real-time Intraday chart data file updates started for ESZ22-CME | 2022-09-23 08:22:43.821 Intraday chart data file opened for ESZ22-CME | 2022-09-23 08:22:43.821 HD Request # 1 | Enabling Intraday chart updating for symbol. | 2022-09-23 08:22:43.821 Triggering next historical data download in queue. | 2022-09-23 08:22:43.821 No download requests in the queue to start downloads for. | 2022-09-23 08:22:43.821 Socket (2) | Socket gracefully closed by remote side. | 2022-09-23 08:22:43.939 Socket (2) | Closed. | 2022-09-23 08:22:43.939 TPO Profile Chart | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-09-23 08:22:45.009 * TPO Profile Chart | To restore the chart, remove this study. | 2022-09-23 08:22:45.009 * TPO Profile Chart | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-09-23 08:22:45.362 * TPO Profile Chart | To restore the chart, remove this study. | 2022-09-23 08:22:45.363 * TPO Profile Chart | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-09-23 08:22:45.861 * TPO Profile Chart | To restore the chart, remove this study. | 2022-09-23 08:22:45.861 * Numbers Bars | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-09-23 08:22:46.955 * Numbers Bars | To restore the chart, remove this study. | 2022-09-23 08:22:46.955 * Numbers Bars Calculated Values study: Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-09-23 08:22:46.955 * Numbers Bars | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-09-23 08:22:46.961 * Numbers Bars | To restore the chart, remove this study. | 2022-09-23 08:22:46.961 * Numbers Bars Calculated Values study: Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-09-23 08:22:46.962 * Numbers Bars | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-09-23 08:22:47.360 * Numbers Bars | To restore the chart, remove this study. | 2022-09-23 08:22:47.360 * Numbers Bars Calculated Values study: Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-09-23 08:22:47.360 * Numbers Bars | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-09-23 08:22:47.361 * Numbers Bars | To restore the chart, remove this study. | 2022-09-23 08:22:47.361 * Numbers Bars Calculated Values study: Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-09-23 08:22:47.361 * Numbers Bars | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-09-23 08:22:47.850 * Numbers Bars | To restore the chart, remove this study. | 2022-09-23 08:22:47.850 * Numbers Bars Calculated Values study: Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-09-23 08:22:47.850 * Numbers Bars | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-09-23 08:22:47.851 * Numbers Bars | To restore the chart, remove this study. | 2022-09-23 08:22:47.851 * Numbers Bars Calculated Values study: Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-09-23 08:22:47.851 * Opened cached Intraday file: C:\SierraChart\Data\ESZ22-CME.scid. Thread ID: 10068 | 2022-09-23 08:22:49.025 |