Support Board
Date/Time: Tue, 18 Mar 2025 17:07:03 +0000
Post From: Order Fill Error
| [2022-09-21 17:25:26] |
| User260560 - Posts: 37 |
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Hi there, I'm writing about a order fill error from sierra chart today. I shorted 1 contract of MNQ at 10:26 am EST,placing the order the same way I always do, but ended up getting filled 17 times, so I ended with 17 contracts instead, which results in a unintended loss of 240 dollars. That has never happened to me before. Could you please look into why the platform(I'm using version 2424) made the error, and give me a refund of the loss? Thank you!
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