Support Board
Date/Time: Mon, 17 Mar 2025 17:54:59 +0000
Post From: probleme de compte
| [2022-09-09 17:25:03] |
| John - SC Support - Posts: 38711 |
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From Google Translate: hello I had activated my account for a month but it gave me only 15 days
also why the order book shows me 10 minutes late thank you The reason why you are not getting the full 31 days is because you have changed your package back and forth. When you change your package we adjust the remaining Usage Time based on the difference in the prices of the packages. So when you go from a lower priced package (5) to a higher priced package (11) your usage time is reduced. This way you do not need to add any funds. -- Your data is delayed by 10 minutes because you are not setup to get any real-time data from us, and your system is not connected to a data service to get real-time data from them. If you want real-time data from us, then refer to the information for our Denali Exchange Data feed here: Denali Exchange Data Feed For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |