Support Board
Date/Time: Mon, 17 Mar 2025 17:57:21 +0000
Post From: my DOMs are blank
| [2022-09-09 07:30:27] |
| Sierra_Chart Engineering - Posts: 18809 |
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First, you are only going to be receiving delayed CME Group data for the reason below. However , you will still have access to market depth data. Check the market depth window to see if you are getting market depth data: File Menu: Open Market Depth Window (File) And refer to: File Menu: Not Receiving the Full Number of Market Depth Levels ---- The reason you are not getting real-time data from the CME Group of exchanges is that you activated the Non-Professional exchange fees, but you have not verified in the last month that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees. Refer to the following for instructions on how to connect once a month to your *live funded* trading account to qualify for the lower-priced exchange fees: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you do not have a funded trading account or one with a supported trading service, then refer to this solution: Easy Solution to CME Funded Trading Account Requirement Consider the above solution to avoid this problem in the future. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |