Login Page - Create Account

Support Board


Date/Time: Mon, 17 Mar 2025 11:08:36 +0000



Post From: CQG routing and Denali data

[2022-09-02 20:09:10]
rondawes - Posts: 39
I'm having issues switching over to SC from previously using another chart vendor and CQG data and routing from AMP.

I had AMP set me up for the WebAPI for CQG routing only, no data.

I've followed the instruction send in a direct support ticket including setting the YES for using Denali data in the data/services setup box. I converted my symbols according to directions. But see the attached screenshot. I cannot get Denali data to show up. The log is below. I have a support ticket open but you seem to prefer interacting here, which is fine.

Thanks







Reading Internal Order ID file. | 2022-09-02 15:01:19.728
Reading Trade Orders file. | 2022-09-02 15:01:19.850
Reading Trade Positions file. | 2022-09-02 15:01:19.850
Reading Trade Account Data files. | 2022-09-02 15:01:19.851
Software version: 2430 64-bit | 2022-09-02 15:01:19.881
Primary Thread ID: 18228 | 2022-09-02 15:01:19.881
Usage end date: 2022-10-12 | 2022-09-02 15:01:19.881
Enabled for: Advanced Features 2. | 2022-09-02 15:01:19.881
Enabled for: Sierra Chart Historical Data Service. | 2022-09-02 15:01:19.882
Enabled for: Denali Real-Time Exchange Data Feed. | 2022-09-02 15:01:19.882
Enabled for: Delayed Denali Exchange Data Feed. | 2022-09-02 15:01:19.882
Enabled for exchange2: fairx_exchange.data | 2022-09-02 15:01:19.882
Allow Support for Sierra Chart Data Feeds is enabled. | 2022-09-02 15:01:19.882
Current selected Data/Trading service: CQG WebAPI | 2022-09-02 15:01:19.882
Custom symbol settings values: enabled | 2022-09-02 15:01:19.882
Chart Update Interval: 100 | 2022-09-02 15:01:19.882
Intraday Data Storage Time Unit: 0 | 2022-09-02 15:01:19.882
Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-09-02 15:01:19.882
2022-09-02 20:01:19 Local computer time in UTC | 2022-09-02 15:01:19.882
2022-09-02 15:01:19 Local computer time in SC Time Zone | 2022-09-02 15:01:19.882
2022-09-02 20:01:17 Server time in UTC | 2022-09-02 15:01:19.882
Local computer UTC time and Server UTC time difference: 1 seconds. | 2022-09-02 15:01:19.882
Program path: C:\SierraChart\ | 2022-09-02 15:01:19.882
Data Files path: C:\SierraChart\Data\ | 2022-09-02 15:01:19.882
OS Version Number: 10.0 | 2022-09-02 15:01:19.882
Locale Setting: C | 2022-09-02 15:01:19.882
DLLs: UserContributedStudies_64.dll | 2022-09-02 15:01:19.882
Allowed protected custom studies: | 2022-09-02 15:01:19.882
Crash reporter started: true | 2022-09-02 15:01:19.882

Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 1. | 2022-09-02 15:01:19.914
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2022-09-02 15:01:19.974
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2022-09-02 15:01:20.154
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2022-09-02 15:01:20.154
Received 5 login tokens. | 2022-09-02 15:01:20.916
Symbol settings MD5 received. Request ID: 1. | 2022-09-02 15:01:21.844
Symbol settings are up-to-date for cqg. | 2022-09-02 15:01:21.844
Requesting current DateTime from Sierra Chart server. | 2022-09-02 15:01:24.259
Files to Open on Startup | Opening file: ron1.Cht | 2022-09-02 15:01:24.697
F.US.EPU22 20000 Volume #3 | Reloading chart. | 2022-09-02 15:01:24.717
F.US.EPU22 750 Volume #7 | Reloading chart. | 2022-09-02 15:01:24.749
F.US.EPU22 2000 Trades #1 | Reloading chart. | 2022-09-02 15:01:24.764
F.US.EPU22 [C] 15 Min #6 | Reloading chart. | 2022-09-02 15:01:24.777

CQG WebAPI | Connecting to server api.cqg.com | 2022-09-02 15:01:24.780
CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2022-09-02 15:01:24.780
CQG WebAPI | Using primary service for historical data for F.US.EPU22 | 2022-09-02 15:01:24.780
No historical data client is currently set to download historical Intraday data for F.US.EPU22. | 2022-09-02 15:01:24.781
CQG WebSocket socket (2) | Creating socket. Using TLS 1.2. | 2022-09-02 15:01:24.781
CQG WebSocket socket (2) | New receive buffer size: 5242880 | 2022-09-02 15:01:24.781
CQG WebSocket socket (2) | Connecting to IP: 208.48.16.35. | 2022-09-02 15:01:24.781
F.US.EPU22 20000 Volume #2 | Reloading chart. | 2022-09-02 15:01:24.799
F.US.EPU22 1 Sec #4 | Reloading chart. | 2022-09-02 15:01:24.841
F.US.EPU22 1 Sec #5 | Reloading chart. | 2022-09-02 15:01:24.859
F.US.EPU22 1 Min #9 | Reloading chart. | 2022-09-02 15:01:24.891
F.US.EPU22 20000 Volume #3 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.EPU22.scid | 2022-09-02 15:01:24.925
F.US.EPU22 750 Volume #7 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.EPU22.scid | 2022-09-02 15:01:24.937
F.US.EPU22 2000 Trades #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.EPU22.scid | 2022-09-02 15:01:24.950
F.US.EPU22 [C] 15 Min #6 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.EPU22.scid | 2022-09-02 15:01:24.962
F.US.EPU22 20000 Volume #2 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.EPU22.scid | 2022-09-02 15:01:24.967
CQG WebSocket | Opening WebSocket. | 2022-09-02 15:01:24.973
CQG WebSocket | Sending WebSocket handshake. | 2022-09-02 15:01:24.973
F.US.EPU22 1 Sec #4 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.EPU22.scid | 2022-09-02 15:01:24.975
F.US.EPU22 1 Sec #5 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.EPU22.scid | 2022-09-02 15:01:24.981
F.US.EPU22 1 Min #9 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.EPU22.scid | 2022-09-02 15:01:24.992
Received Date-time from server. Delay adjusted UTC Date-time: 2022-09-02 20:01:25.326. Round-trip delay: 00:00:00.369 | 2022-09-02 15:01:24.998
Computer time to server time difference: -00:00:00.327 | 2022-09-02 15:01:24.998
Error setting System Date-Time. Windows error code 1314: A required privilege is not held by the client. | 2022-09-02 15:01:24.998 *
Using symbol data fast lookup vector | 2022-09-02 15:01:25.060
CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2022-09-02 15:01:25.142
CQG WebSocket | Server header | Connection: upgrade | 2022-09-02 15:01:25.142
CQG WebSocket | Server header | Sec-WebSocket-Accept: oSMLqdn0/aAvZK8FDcb0geaYEGE= | 2022-09-02 15:01:25.142
CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2022-09-02 15:01:25.142
CQG WebSocket | Server header | Upgrade: websocket | 2022-09-02 15:01:25.142
CQG WebSocket | Server header | | 2022-09-02 15:01:25.142
CQG WebSocket | Web socket state is now open. | 2022-09-02 15:01:25.142
CQG WebAPI | WebSocket connected. | 2022-09-02 15:01:25.142
CQG WebAPI | Sending market data logon message. | 2022-09-02 15:01:25.142
CQG WebAPI | Base Time: 2022-08-28T06:52:11. 2022-08-28 06:52:11 | 2022-09-02 15:01:25.230
CQG WebAPI | Logon successful. Session Token = 1Anp5YmP009IGWltNsidnzNWq7xrEkBScJxK9Z/14E8u1PaNq445vWMX1yLteO43VQ0WocmQrbe | 2022-09-02 15:01:25.230
CQG WebAPI | Connected to server complete. | 2022-09-02 15:01:25.230
Triggering next historical data download in queue. | 2022-09-02 15:01:25.230
Triggering next historical data download in queue. | 2022-09-02 15:01:25.230
Triggering next historical data download in queue. | 2022-09-02 15:01:25.230
Triggering next historical data download in queue. | 2022-09-02 15:01:25.230
Updated verified funded futures trading account ending date to: 2022-10-02 20:01:25 | 2022-09-02 15:01:25.234
CQG WebAPI | Sending Trade Accounts request message. | 2022-09-02 15:01:25.234
No download requests in the queue to start downloads for. | 2022-09-02 15:01:25.234
No download requests in the queue to start downloads for. | 2022-09-02 15:01:25.234
No download requests in the queue to start downloads for. | 2022-09-02 15:01:25.234
No download requests in the queue to start downloads for. | 2022-09-02 15:01:25.234
Using symbol data fast lookup vector | 2022-09-02 15:01:25.259
CQG WebAPI | Real-time market data only supported with Sierra Chart data feed for symbol: F.US.EPU22. ID: 1 | 2022-09-02 15:01:25.259
Symbol Error - F.US.EPU22 is unknown, unavailable, or improperly formatted. Real-time market data only supported with Sierra Chart data feed for symbol: F.US.EPU22. ID: 1 | 2022-09-02 15:01:25.259
CQG WebAPI | Using primary service for historical data for F.US.EPU22 | 2022-09-02 15:01:25.259
No historical data client is currently set to download historical Intraday data for F.US.EPU22. | 2022-09-02 15:01:25.259
Real-time Intraday chart data file updates started for F.US.EPU22 | 2022-09-02 15:01:25.259
Intraday chart data file opened for F.US.EPU22 | 2022-09-02 15:01:25.259
CQG WebAPI | Brokerage name: AMP. Account Name: 113183 | 2022-09-02 15:01:25.335
Updated verified funded futures trading account ending date to: 2022-10-02 20:01:25 | 2022-09-02 15:01:25.335
CQG WebAPI | Sending collateral subscribe request. | 2022-09-02 15:01:25.335
CQG WebAPI | Sending positions subscribe request. RequestID: 591018 | 2022-09-02 15:01:28.230
CQG WebAPI | Sending orders subscribe request. RequestID: 591019 | 2022-09-02 15:01:28.230
Requesting market depth updates for: F.US.EPU22 if supported. | 2022-09-02 15:01:30.226
CQG WebAPI | Real-time market data only supported with Sierra Chart data feed for symbol: F.US.EPU22 | 2022-09-02 15:01:30.226
imageScreenshot 2022-09-02 133111.png / V - Attached On 2022-09-02 20:08:47 UTC - Size: 13.31 KB - 106 views