Support Board
Date/Time: Wed, 27 Nov 2024 21:45:19 +0000
Post From: Can't download historical data on Denali feed
| [2022-09-02 07:54:20] |
| caxxxxxx - Posts: 12 |
|
Same story here. Everything was fine ~10 hours ago. Tested on 2 machines. Overall internet connection is available and stable (browsing, streaming, ...). Had to switch from service "Rithmic Direct" to "SC Data - All Services" today, because the related Rithmic account expired today. Symbols have been translated. Followed your instructions: * Opened chart book, one symbol only: ES * Cleared the message log * Executed "Delete All Data and Download" Message Log: Software version: 2431 64-bit | 2022-09-02 09:41:15.749 OpenGL enabled (NVIDIA Corporation/NVIDIA GeForce GTX 1060 6GB/PCIe/SSE2) | 2022-09-02 09:41:15.750 Primary Thread ID: 9420 | 2022-09-02 09:41:15.750 Usage end date: 2022-10-03 | 2022-09-02 09:41:15.750 Enabled for: Advanced Features 2. | 2022-09-02 09:41:15.750 Enabled for: Sierra Chart Historical Data Service. | 2022-09-02 09:41:15.750 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-09-02 09:41:15.750 Enabled for: Delayed Denali Exchange Data Feed. | 2022-09-02 09:41:15.750 Enabled for exchange2: CME (Trading Account Required) | 2022-09-02 09:41:15.750 Enabled for exchange2: CBOT (Trading Account Required) | 2022-09-02 09:41:15.750 Enabled for exchange2: COMEX (Trading Account Required) | 2022-09-02 09:41:15.750 Enabled for exchange2: NYMEX (Trading Account Required) | 2022-09-02 09:41:15.750 Enabled for exchange2: fairx_exchange.data | 2022-09-02 09:41:15.750 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-09-02 09:41:15.750 Current selected Data/Trading service: SC Data - All Services | 2022-09-02 09:41:15.750 Custom symbol settings values: enabled | 2022-09-02 09:41:15.750 Chart Update Interval: 500 | 2022-09-02 09:41:15.750 Intraday Data Storage Time Unit: 0 | 2022-09-02 09:41:15.750 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2022-09-02 09:41:15.750 2022-09-02 07:41:15 Local computer time in UTC | 2022-09-02 09:41:15.750 2022-09-02 09:41:15 Local computer time in SC Time Zone | 2022-09-02 09:41:15.750 2022-09-02 07:39:23 Server time in UTC | 2022-09-02 09:41:15.750 Local computer UTC time and Server UTC time difference: 0 seconds. | 2022-09-02 09:41:15.750 Program path: C:\SierraChart\ | 2022-09-02 09:41:15.750 Data Files path: C:\SierraChart\Data\ | 2022-09-02 09:41:15.750 OS Version Number: 10.0 | 2022-09-02 09:41:15.751 Locale Setting: C | 2022-09-02 09:41:15.751 DLLs: cfi_sc_studies_01_x64_debug.dll, cfi_sc_studies_01_x64_debugchecked.dll, cfi_sc_studies_01_x64_release.dll, concrt140d.dll, ETFISv3.dll, ETFISv3_64.dll, ETOFSv3_64.dll, libomp140.x86_64.dll, libomp140d.x86_64.dll, mfc140d.dll, mfc140ud.dll, mfcm140d.dll, mfcm140ud.dll, msvcp140d.dll, msvcp140d_atomic_wait.dll, msvcp140d_codecvt_ids.dll, msvcp140_1d.dll, msvcp140_2d.dll, sst_FreeBundle_2273_64.dll, sst_FreeBundle_64.dll, TWFX_FREE_64.dll, ucrtbased.dll, UserContributedStudies_64.dll, vcamp140d.dll, vccorlib140d.dll | 2022-09-02 09:41:15.751 Allowed protected custom studies: SST_FreeBundle, TWFX_Free, zyp_app | 2022-09-02 09:41:15.751 Crash reporter started: true | 2022-09-02 09:41:15.751 Added historical Intraday data request for ESU22-CME to the queue. | 2022-09-02 09:41:35.123 Intraday data recording state for symbol ESU22-CME is set to download 'Pending'. | 2022-09-02 09:41:35.123 Triggering next historical data download in queue. | 2022-09-02 09:41:35.123 HD Request # 7 | Downloading Intraday chart data for ESU22-CME to the file ESU22-CME.scid. Service: cme | 2022-09-02 09:41:35.124 Reloading all charts with filename: ESU22-CME.scid | 2022-09-02 09:41:35.124 HD Request # 7 | Download start date-time: 2022-08-25 09:41:35.000000. File last date-time: 00:00:00.000000 | 2022-09-02 09:41:35.124 HD Request # 7 | Using server: ds21.sierracharts.com port 10150 | 2022-09-02 09:41:35.124 Socket (3) | Creating socket. | 2022-09-02 09:41:35.124 Socket (3) | New receive buffer size: 5242880 | 2022-09-02 09:41:35.124 Socket (3) | Connecting to IP: 216.1.90.129. | 2022-09-02 09:41:35.124 ESU22-CME[M] 1 Min #1 | Reloading chart. | 2022-09-02 09:41:35.172 ESU22-CME[M] 1 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESU22-CME.scid | 2022-09-02 09:41:35.177 Socket (3) | CloseSocket call. | 2022-09-02 09:41:55.120 Socket (3) | Closed. | 2022-09-02 09:41:55.120 HD Request # 7 | Error downloading historical Intraday data for ESU22-CME. Timeout error connecting to server. | 2022-09-02 09:41:55.120 Added historical Intraday data request for ESU22-CME to the queue. | 2022-09-02 09:41:55.120 Triggering next historical data download in queue. | 2022-09-02 09:41:55.120 Historical data download thread signaled to stop. | 2022-09-02 09:41:55.120 HD Request # 7 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for ESU22-CME | 2022-09-02 09:41:55.120 HD Request # 7 | Completion time: 20s. | 2022-09-02 09:41:55.120 HD Request # 8 | Downloading Intraday chart data for ESU22-CME to the file ESU22-CME.scid. Service: cme | 2022-09-02 09:41:55.120 Reloading all charts with filename: ESU22-CME.scid | 2022-09-02 09:41:55.121 HD Request # 8 | Download start date-time: 2022-08-25 09:41:55.000000. File last date-time: 00:00:00.000000 | 2022-09-02 09:41:55.121 HD Request # 8 | Using server: ds23.sierracharts.com port 10149 | 2022-09-02 09:41:55.121 Socket (3) | Creating socket. | 2022-09-02 09:41:55.121 Socket (3) | New receive buffer size: 5242880 | 2022-09-02 09:41:55.121 Socket (3) | Connecting to IP: 216.1.90.130. | 2022-09-02 09:41:55.121 ESU22-CME[M] 1 Min #1 | Reloading chart. | 2022-09-02 09:41:55.185 ESU22-CME[M] 1 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESU22-CME.scid | 2022-09-02 09:41:55.190 Socket (3) | CloseSocket call. | 2022-09-02 09:42:15.125 Socket (3) | Closed. | 2022-09-02 09:42:15.125 HD Request # 8 | Error downloading historical Intraday data for ESU22-CME. Timeout error connecting to server. | 2022-09-02 09:42:15.125 Added historical Intraday data request for ESU22-CME to the queue. | 2022-09-02 09:42:15.125 Triggering next historical data download in queue. | 2022-09-02 09:42:15.125 Historical data download thread signaled to stop. | 2022-09-02 09:42:15.125 HD Request # 8 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for ESU22-CME | 2022-09-02 09:42:15.125 HD Request # 8 | Completion time: 20s. | 2022-09-02 09:42:15.125 HD Request # 9 | Downloading Intraday chart data for ESU22-CME to the file ESU22-CME.scid. Service: cme | 2022-09-02 09:42:15.125 Reloading all charts with filename: ESU22-CME.scid | 2022-09-02 09:42:15.125 HD Request # 9 | Download start date-time: 2022-08-25 09:42:15.000000. File last date-time: 00:00:00.000000 | 2022-09-02 09:42:15.125 HD Request # 9 | Using server: ds21.sierracharts.com port 10150 | 2022-09-02 09:42:15.125 Socket (3) | Creating socket. | 2022-09-02 09:42:15.126 Socket (3) | New receive buffer size: 5242880 | 2022-09-02 09:42:15.126 Socket (3) | Connecting to IP: 216.1.90.129. | 2022-09-02 09:42:15.126 ESU22-CME[M] 1 Min #1 | Reloading chart. | 2022-09-02 09:42:15.204 ESU22-CME[M] 1 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESU22-CME.scid | 2022-09-02 09:42:15.212 Socket (3) | CloseSocket call. | 2022-09-02 09:42:35.115 Socket (3) | Closed. | 2022-09-02 09:42:35.115 HD Request # 9 | Error downloading historical Intraday data for ESU22-CME. Timeout error connecting to server. | 2022-09-02 09:42:35.115 Historical data download thread signaled to stop. | 2022-09-02 09:42:35.115 HD Request # 9 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for ESU22-CME | 2022-09-02 09:42:35.115 HD Request # 9 | Add time&sales data | Remembered last file record date-time: 00:00:00.000000 | 2022-09-02 09:42:35.116 HD Request # 9 | Receiving Intraday data for ESU22-CME starting at 2022-09-02 09:42:09.885000 | 2022-09-02 09:42:35.116 Added 107 Time and Sales records to Intraday data file for ESU22-CME after download. | 2022-09-02 09:42:35.116 HD Request # 9 | Timestamp of first Intraday data file record written: 2022-09-02 09:42:09.885000. | 2022-09-02 09:42:35.116 HD Request # 9 | Completion time: 20s. | 2022-09-02 09:42:35.116 HD Request # 9 | Intraday data download complete for ESU22-CME. Unique request ID: 3 | 2022-09-02 09:42:35.116 Removing historical data download ID 3. | 2022-09-02 09:42:35.116 Real-time Intraday chart data file updates started for ESU22-CME | 2022-09-02 09:42:35.116 Intraday chart data file opened for ESU22-CME | 2022-09-02 09:42:35.116 HD Request # 9 | Enabling Intraday chart updating for symbol. | 2022-09-02 09:42:35.116 Triggering next historical data download in queue. | 2022-09-02 09:42:35.116 No download requests in the queue to start downloads for. | 2022-09-02 09:42:35.116 Opened cached Intraday file: C:\SierraChart\Data\ESU22-CME.scid. Thread ID: 1624 | 2022-09-02 09:42:36.473 ESU22-CME[M] 1 Min #1 | Chart Trade Mode needs to be enabled with 'Trade >> Chart Trade Mode On'. | 2022-09-02 09:43:51.802 |