Support Board
Date/Time: Mon, 17 Mar 2025 11:08:35 +0000
Post From: Payment not showing in balance
| [2022-09-01 16:18:00] |
| John - SC Support - Posts: 38678 |
|
Unfortunately, whenever you activate an exchange within a month you pay the full amount for the remainder of the month. This is the way the exchanges handle this and they do not give refunds. Therefore there is nothing we can do, at least as far as a refund. We have added 15 days of Usage Time to your account for the headache that this has caused. At this point, since it is now the first of the month, you will need to add the necessary funds to your account and activate the exchange(s) you want at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |