Support Board
Date/Time: Mon, 17 Mar 2025 11:17:49 +0000
Post From: Payment not showing in balance
| [2022-09-01 00:45:47] |
| John - SC Support - Posts: 38678 |
|
The reason why you are not seeing what you expect is because you activated the "Full CME Group (CME, CBOT, COMEX, NYMEX) with Market Depth for nonprofessional Trading accounts" today (August 31, 2022) which cost $33.00. Since you did this on the last day of the month, you only got a few hours of use of that data, and when it went to renew on the first of September (we do all our calculations based on Greenwich Mean Time), you did not have enough funds, so it did not renew. You can see all the transactions for your account by selecting the View Transaction Log and Payment Receipts from the main Account Control page. You can also select the following link to go to this page: https://www.sierrachart.com/UserControlPanel.php?page=TransactionLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |