Support Board
Date/Time: Sun, 16 Mar 2025 19:57:18 +0000
Post From: Unable to Download Intraday Data - Permission Denied
| [2022-08-16 23:46:17] |
| tradertrader - Posts: 7 |
|
Hi Guys, I haven't been able to consistently download intraday data since signing up with Sierra, activating Denali, and connecting to my Rhithmic account. I either get gaps between days or now I just get a permission denied message when I connect. I'm still able to place trades but yea, no intraday historical data. Message Log: Software version: 2422 64-bit | 2022-08-16 19:39:24.607
Primary Thread ID: 6200 | 2022-08-16 19:39:24.607 Usage end date: 2022-09-16 | 2022-08-16 19:39:24.607 Enabled for: Advanced Features 2. | 2022-08-16 19:39:24.607 Enabled for: Sierra Chart Historical Data Service. | 2022-08-16 19:39:24.607 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-08-16 19:39:24.607 Enabled for: Delayed Denali Exchange Data Feed. | 2022-08-16 19:39:24.607 Enabled for exchange2: CME | 2022-08-16 19:39:24.607 Enabled for exchange2: fairx_exchange.data | 2022-08-16 19:39:24.607 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-08-16 19:39:24.607 Current selected Data/Trading service: Rithmic Direct - DTC | 2022-08-16 19:39:24.607 Custom symbol settings values: disabled | 2022-08-16 19:39:24.607 Chart Update Interval: 500 | 2022-08-16 19:39:24.607 Intraday Data Storage Time Unit: 0 | 2022-08-16 19:39:24.607 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-08-16 19:39:24.607 2022-08-16 23:39:24 Local computer time in UTC | 2022-08-16 19:39:24.608 2022-08-16 19:39:24 Local computer time in SC Time Zone | 2022-08-16 19:39:24.608 2022-08-16 23:25:05 Server time in UTC | 2022-08-16 19:39:24.608 Local computer UTC time and Server UTC time difference: 0 seconds. | 2022-08-16 19:39:24.608 Program path: C:\SierraChart\ | 2022-08-16 19:39:24.608 Data Files path: C:\SierraChart\Data\ | 2022-08-16 19:39:24.608 OS Version Number: 10.0 | 2022-08-16 19:39:24.612 Locale Setting: C | 2022-08-16 19:39:24.612 DLLs: UserContributedStudies_64.dll | 2022-08-16 19:39:24.613 Allowed protected custom studies: | 2022-08-16 19:39:24.613 Crash reporter started: true | 2022-08-16 19:39:24.613 File >> Disconnect selected. | 2022-08-16 19:39:30.928 Rithmic Direct - DTC (Data) | Waiting for socket receive thread to end | 2022-08-16 19:39:30.928 DTC Client socket (2) | CloseSocket call. | 2022-08-16 19:39:30.929 Rithmic Direct - DTC (Data) | Disconnected from the server. | 2022-08-16 19:39:30.929 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2022-08-16 19:39:30.930 Rithmic Direct - DTC | Waiting for socket receive thread to end | 2022-08-16 19:39:30.952 DTC Client socket (1) | CloseSocket call. | 2022-08-16 19:39:30.953 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2022-08-16 19:39:30.953 Rithmic Direct - DTC | Disconnected. | 2022-08-16 19:39:30.954 DTC Client socket (2) | Socket gracefully closed by remote side. | 2022-08-16 19:39:30.976 DTC Client socket (2) | Closed. | 2022-08-16 19:39:30.976 DTC Client socket (1) | Socket gracefully closed by remote side. | 2022-08-16 19:39:31.004 DTC Client socket (1) | Closed. | 2022-08-16 19:39:31.004 Rithmic Direct - DTC | Using server connection: Rithmic Paper Trading-Chicago Area-Non-Aggregated | 2022-08-16 19:39:35.795 Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50500 | 2022-08-16 19:39:35.797 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2022-08-16 19:39:35.804 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-08-16 19:39:35.804 DTC Client socket (1) | Connecting to IP: 216.57.156.163. | 2022-08-16 19:39:35.804 Rithmic Direct - DTC | Network connection to server complete. | 2022-08-16 19:39:35.846 Rithmic Direct - DTC | Starting socket receive thread. | 2022-08-16 19:39:35.846 Rithmic Direct - DTC | Setting DTC encoding to Binary | 2022-08-16 19:39:35.846 Rithmic Direct - DTC | Sending logon request message. | 2022-08-16 19:39:35.846 Rithmic Direct - DTC | Received logon response. | 2022-08-16 19:39:35.986 Rithmic Direct - DTC | Server Name: . | 2022-08-16 19:39:35.986 Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 | 2022-08-16 19:39:35.986 Rithmic Direct - DTC | Successfully connected. | 2022-08-16 19:39:35.986 Rithmic Direct - DTC | Trading is supported. | 2022-08-16 19:39:35.986 Rithmic Direct - DTC | Order cancel and replace is supported. | 2022-08-16 19:39:35.986 Rithmic Direct - DTC | OCO Orders supported. | 2022-08-16 19:39:35.986 Rithmic Direct - DTC | Symbol and Exchange Delimiter: . | 2022-08-16 19:39:35.986 Rithmic Direct - DTC | Connected to server complete. | 2022-08-16 19:39:35.986 Triggering next historical data download in queue. | 2022-08-16 19:39:35.987 Triggering next historical data download in queue. | 2022-08-16 19:39:35.987 Triggering next historical data download in queue. | 2022-08-16 19:39:35.987 Triggering next historical data download in queue. | 2022-08-16 19:39:35.987 Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2022-08-16 19:39:35.987 No download requests in the queue to start downloads for. | 2022-08-16 19:39:35.989 No download requests in the queue to start downloads for. | 2022-08-16 19:39:35.989 No download requests in the queue to start downloads for. | 2022-08-16 19:39:35.989 No download requests in the queue to start downloads for. | 2022-08-16 19:39:35.989 Using symbol data fast lookup vector | 2022-08-16 19:39:35.990 Rithmic Direct - DTC | Starting real-time market data updates for: MESU2.CME. ID: 1 Service code: rithmic.trading | 2022-08-16 19:39:35.990 Rithmic Direct - DTC (Data) | Connecting to the server rsc.rithmic.com. Port 50501 | 2022-08-16 19:39:35.990 DTC Client socket (2) | Creating socket. Using TLS 1.2. | 2022-08-16 19:39:35.991 DTC Client socket (2) | New receive buffer size: 5242880 | 2022-08-16 19:39:35.991 DTC Client socket (2) | Connecting to IP: 216.57.156.163. | 2022-08-16 19:39:35.991 Rithmic Direct - DTC | Requesting security definition data for: MESU2.CME. ID: 1 | 2022-08-16 19:39:35.991 Rithmic Direct - DTC | Starting real-time market data updates for: ESU2.CME. ID: 2 Service code: rithmic.trading | 2022-08-16 19:39:35.992 Rithmic Direct - DTC | Requesting security definition data for: ESU2.CME. ID: 2 | 2022-08-16 19:39:35.992 Added historical Intraday data request for ESU2.CME to the queue. | 2022-08-16 19:39:35.992 Intraday data recording state for symbol ESU2.CME is set to download 'Pending'. | 2022-08-16 19:39:35.992 Triggering next historical data download in queue. | 2022-08-16 19:39:35.992 Delaying start of download for ESU2.CME. | 2022-08-16 19:39:35.994 Rithmic Direct - DTC (Data) | Network connection to server complete. | 2022-08-16 19:39:36.063 Rithmic Direct - DTC (Data) | Starting socket receive thread. | 2022-08-16 19:39:36.063 Rithmic Direct - DTC (Data) | Setting DTC encoding to Binary | 2022-08-16 19:39:36.063 Rithmic Direct - DTC (Data) | Sending logon request message. | 2022-08-16 19:39:36.063 Rithmic Direct - DTC (Data) | Received logon response. | 2022-08-16 19:39:36.208 Rithmic Direct - DTC (Data) | Server Name: . | 2022-08-16 19:39:36.208 Rithmic Direct - DTC (Data) | Server protocol version: 8. Client protocol version: 8 | 2022-08-16 19:39:36.208 Rithmic Direct - DTC (Data) | Successfully connected. | 2022-08-16 19:39:36.208 Rithmic Direct - DTC (Data) | Trading is not supported. | 2022-08-16 19:39:36.208 Rithmic Direct - DTC (Data) | Symbol and Exchange Delimiter: . | 2022-08-16 19:39:36.208 Rithmic Direct - DTC (Data) | Restarting real-time data updates for symbol: ESU2.CME | 2022-08-16 19:39:36.208 Rithmic Direct - DTC (Data) | Restarting real-time data updates for symbol: MESU2.CME | 2022-08-16 19:39:36.208 Added historical Intraday data request for MESU2.CME to the queue. | 2022-08-16 19:39:36.246 Intraday data recording state for symbol MESU2.CME is set to download 'Pending'. | 2022-08-16 19:39:36.246 Triggering next historical data download in queue. | 2022-08-16 19:39:36.246 Requesting market depth updates for: MESU2.CME if supported. | 2022-08-16 19:39:40.991 Rithmic Direct - DTC (Data) | Market Depth data has been rejected for symbol: MESU2.CME. permission denied | 2022-08-16 19:39:41.052 HD Request # 23 | Downloading Intraday chart data for ESU2.CME to the file ESU2.CME.scid. Service: rithmic.trading | 2022-08-16 19:39:52.242 HD Request # 23 | Download start date-time: 2022-08-16 19:32:29.000000. File last date-time: 2022-08-16 19:32:29.000001 | 2022-08-16 19:39:52.243 HD Request # 23 | Using server: rsc.rithmic.com port 50502. Use encryption. | 2022-08-16 19:39:52.243 Socket (3) | Creating socket. Using TLS 1.2. | 2022-08-16 19:39:52.244 Socket (3) | New receive buffer size: 5242880 | 2022-08-16 19:39:52.245 Socket (3) | Connecting to IP: 216.57.156.163. | 2022-08-16 19:39:52.245 HD Request # 23 | Sending historical data logon request message. | 2022-08-16 19:39:52.288 HD Request # 23 | Requesting Intraday data. Start date-time: 2022-08-16 19:32:29. Record interval: 0. Symbol: ESU2.CME | 2022-08-16 19:39:52.425 Socket (3) | CloseSocket call. | 2022-08-16 19:39:52.464 HD Request # 23 | Error downloading historical Intraday data for ESU2.CME. permission denied | 2022-08-16 19:39:52.464 Socket (3) | Shutdown started. Waiting for graceful close. | 2022-08-16 19:39:52.464 Historical data download thread signaled to stop. | 2022-08-16 19:39:52.464 HD Request # 23 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for ESU2.CME | 2022-08-16 19:39:52.464 HD Request # 23 | Add time&sales data | Remembered last file record date-time: 2022-08-16 23:32:29.000001 | 2022-08-16 19:39:52.464 HD Request # 23 | Completion time: 0s. | 2022-08-16 19:39:52.464 HD Request # 23 | Intraday data download complete for ESU2.CME. Unique request ID: 23 | 2022-08-16 19:39:52.465 Removing historical data download ID 23. | 2022-08-16 19:39:52.465 Real-time Intraday chart data file updates started for ESU2.CME | 2022-08-16 19:39:52.465 Intraday chart data file opened for ESU2.CME | 2022-08-16 19:39:52.465 HD Request # 23 | Enabling Intraday chart updating for symbol. | 2022-08-16 19:39:52.465 Triggering next historical data download in queue. | 2022-08-16 19:39:52.465 HD Request # 24 | Downloading Intraday chart data for MESU2.CME to the file MESU2.CME.scid. Service: rithmic.trading | 2022-08-16 19:39:52.465 HD Request # 24 | Download start date-time: 2022-08-16 19:32:37.000000. File last date-time: 2022-08-16 19:32:37.000000 | 2022-08-16 19:39:52.465 HD Request # 24 | Using server: rsc.rithmic.com port 50502. Use encryption. | 2022-08-16 19:39:52.465 Socket (4) | Creating socket. Using TLS 1.2. | 2022-08-16 19:39:52.465 Socket (4) | New receive buffer size: 5242880 | 2022-08-16 19:39:52.466 Socket (4) | Connecting to IP: 216.57.156.163. | 2022-08-16 19:39:52.466 HD Request # 24 | Sending historical data logon request message. | 2022-08-16 19:39:52.505 Socket (3) | Socket gracefully closed by remote side. | 2022-08-16 19:39:52.507 Socket (3) | Closed. | 2022-08-16 19:39:52.507 HD Request # 24 | Requesting Intraday data. Start date-time: 2022-08-16 19:32:37. Record interval: 0. Symbol: MESU2.CME | 2022-08-16 19:39:52.643 Socket (4) | CloseSocket call. | 2022-08-16 19:39:52.682 Socket (4) | Shutdown started. Waiting for graceful close. | 2022-08-16 19:39:52.682 HD Request # 24 | Error downloading historical Intraday data for MESU2.CME. permission denied | 2022-08-16 19:39:52.682 Historical data download thread signaled to stop. | 2022-08-16 19:39:52.682 HD Request # 24 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for MESU2.CME | 2022-08-16 19:39:52.682 HD Request # 24 | Add time&sales data | Remembered last file record date-time: 2022-08-16 23:32:37.000000 | 2022-08-16 19:39:52.683 HD Request # 24 | Completion time: 0s. | 2022-08-16 19:39:52.683 HD Request # 24 | Intraday data download complete for MESU2.CME. Unique request ID: 24 | 2022-08-16 19:39:52.683 Removing historical data download ID 24. | 2022-08-16 19:39:52.683 Real-time Intraday chart data file updates started for MESU2.CME | 2022-08-16 19:39:52.683 Intraday chart data file opened for MESU2.CME | 2022-08-16 19:39:52.683 HD Request # 24 | Enabling Intraday chart updating for symbol. | 2022-08-16 19:39:52.683 Triggering next historical data download in queue. | 2022-08-16 19:39:52.683 No download requests in the queue to start downloads for. | 2022-08-16 19:39:52.683 Socket (4) | Socket gracefully closed by remote side. | 2022-08-16 19:39:52.722 Socket (4) | Closed. | 2022-08-16 19:39:52.722 HTTPS connection ID:5 to www.rithmic.com:443 for request ID:5 (3) | Creating socket. Using TLS 1.2. | 2022-08-16 19:40:05.806 HTTPS connection ID:5 to www.rithmic.com:443 for request ID:5 (3) | New receive buffer size: 32768 | 2022-08-16 19:40:05.808 HTTPS connection ID:5 to www.rithmic.com:443 for request ID:5 (3) | Connecting to IP: 38.79.0.89. | 2022-08-16 19:40:05.808 HTTPS connection ID:5 to www.rithmic.com:443 for request ID:5 (3) | Socket gracefully closed by remote side. | 2022-08-16 19:40:06.002 HTTPS connection ID:5 to www.rithmic.com:443 for request ID:5 (3) | CloseSocket call. | 2022-08-16 19:40:06.004 HTTPS connection ID:5 to www.rithmic.com:443 for request ID:5 (3) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2022-08-16 19:40:06.004 HTTPS connection ID:5 to www.rithmic.com:443 for request ID:5 (3) | Closed. | 2022-08-16 19:40:06.004 |
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