Support Board
Date/Time: Sun, 16 Mar 2025 15:48:57 +0000
Post From: Change in markets available after update & renewal using Denali & CQG
| [2022-08-12 20:01:31] |
| BenjaminR - Posts: 172 |
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I recently renewed my service package 11. I have been using a separate installation of Sierra Chart to connect to my broker's CQG feed for scanning & monitoring some other markets. The exchanges enabled w/ this account are the bundled top of book (CME, NYMEX, COMEX, CBOT). In my Denali data, all I've had enabled was CME top of book. I was able to see market data from the bundled exchanges in this 2nd installation of Sierra Chart, everything worked. However, recently I renewed my service package 11 & updated Sierra Chart to the current release. At that time, I decided not select an exchange, as I have not been using the Denali feed, as I've been using Rithmic for a specific purpose. But today, I found that my CQG connected installation was not updating- it was 'frozen'. After considerable troubleshooting & phone calls to the broker, reviewing the documentation, I went ahead & re-activated the CME Top of Book for the Denali, & immediately CME charts came to life. Well that was apparently the problem; however, the NYMEX, COMEX, etc., did not. Okay, so something has changed, as this was the setup that was working for all 4 exchanges prior to today- but now it's not letting me get data from the other 3 exchanges through CQG. So it would seem I need to activate the bundled exchanges for the Denali feed to see these other markets; however, I've also already paid for the exchanges through my broker- but I can't use the CQG with Sierra Chart w/o the Denali, which seems to indicate I need to activate the bundle w/ Denali as well. Is there some solution to not paying for the bundle 2x for essentially the same use of the platform? Do I really have to have the bundle now, whereas it worked fine before w/ just the CME activated? Please advise! Thank you! Date Time Of Last Edit: 2022-08-12 20:08:16
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