Login Page - Create Account

Support Board


Date/Time: Sun, 16 Mar 2025 12:13:17 +0000



Post From: Not Receiving Denali Data

[2022-08-12 15:46:17]
John - SC Support - Posts: 38678
The only item we see in your log that is "out of place" is the following:
Trace | Basic security definition symbol settings fields ignored in primary service client. Symbol: CLV22_FUT_CME

We are checking with our engineers to see if this was left in as a test for something and not of concern (which is what we believe). But, even if that is an issue, you are only getting that for the CL symbols, so you should be fine with all your other data.

Are you still not getting any data at all to this system? For instance, for the HGU22_FUT_CME charts?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing