Support Board
Date/Time: Sat, 15 Mar 2025 07:32:27 +0000
Post From: Cancel account and issue refund
| [2022-07-10 11:56:02] |
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Perfectly fine for you to cancel and us to issue a refund. No problem. Less burden on us. However, we would like to know if it relates to this: Alarming volume discrepancy shown The only possible reason could be that volume data is getting mapped to the wrong price level. It would have to be an adjacent price level. It is not possible with the volume related market data Chart/Trade DOM columns, or Numbers Bars, for volume to be missed. That is just an impossibility. But due to floating-point error which should not be applicable with the market you are trading, volume could get mapped to the wrong price level. If that happens it would be an adjacent price level. It is very challenging dealing with floating-point error: https://en.wikipedia.org/wiki/Floating-point_error_mitigation However, to be clear there should never be missing volume in Numbers Bars as long as the data has been received. Might help for us to change the map key from an integer to a float. If you give us the Intraday data file you were replaying, in that post, we can look at it. This is a scid file. You can zip it and attach it here. Instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Once again we are completely fine with you canceling and us issuing a refund. But we want to understand what the problem is even after you go. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-07-10 12:26:30
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