Support Board
Date/Time: Tue, 26 Nov 2024 11:59:33 +0000
Post From: SC no back fill
| [2014-04-18 07:04:58] |
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When you update to version 1122 and using TT FIX and you are on package 3 or 5 you will have historical data. The only current limitation is that the data is delayed by 10 minutes upon connection to the data feed. But if you stay connected to the data feed as much as possible, this should not be too much of a problem. To change your Sierra Chart service package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on "Change Service Package".
The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your usage time is adjusted. The delay limitation will be resolved as soon as we can. We are trying to work out a solution with the FCM with that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |