Support Board
Date/Time: Sat, 15 Mar 2025 03:42:38 +0000
Post From: Need live help changing to Teton Data Feed.
| [2022-07-07 16:02:55] |
| User251013 - Posts: 23 |
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Hello, I just made a payment to Sierra Chart for the charts. Please confirm if I also need another payment for Denali and TotalView. I only trade ES and NQ Intraday. - Notice: The Denali Exchange Data Feed is set to renew at 2022-07-11 UTC. - 2022-07-04: IMPORTANT NOTICE: Not receiving Delayed Data? To solve this you need to update to the current version. Refer to this Support Board Posting. - 2022-06-13: IMPORTANT NOTICE: If you are not able to connect to CQG, Interactive Brokers, Rithmic, IQ Feed, or LMAX, then you need to change to Service Package 10 or higher. For complete details and a free evaluation of these packages, refer to this Support Board Posting. - 2022-05-19: Important Updated Notice. Refer to the changes related to Service Packages: Service Package Changes | Discontinued External Services | Reducing Overall Costs Posting has been updated with information here. - 2022-05-16: Support for market data direct from CQG for CME Group and EUREX data is not supported in versions 2394 or higher. For details, refer to: Version 2394. This does not affect Trading. For market data for these exchanges, the Denali Exchange Data Feed is required. - 2022-05-11: FTX Crypto currency exchange market data is now available. Symbols can be found through File >> Find Symbol >> FTX Crypto when using SC Data - All Services. - 2022-04-10: Information about the New Chart Settings Windows. - 2022-03-01: Fully independent and zero transaction fee Teton Order Routing Service now available! For complete details refer to, Teton Order Routing Service. - Date 2022-02-23: Important information about historical tick data for CME and EUREX exchanges relating to CQG provided historical tick data: Version 2351. - Date 2022-02-01: New NASDAQ TotalView data feed available for entire Sierra Chart user base. Provides Realtime and delayed data for NASDAQ/NYSE/AMEX stocks. - Notice: Upcoming changes starting January 1, 2021, regarding historical Intraday and Daily data affecting CQG, Interactive Brokers. AND - Main Control Panel Current Date - Time: Thu, 07 Jul 2022 13:24:13 +0000 - up for more than 2 hours. Account Notes/Actions Required: - Notice: The Denali Exchange Data Feed is set to renew at 2022-07-11 UTC. Your usage time will automatically renew in 3 days (2022-07-10). Use Renew Now to manually extend the usage time on your account for the number of selected months and Service Package and have the amount deducted from the Service Balance. However, there is not a need to do this because this will happen automatically on 2022-07-10. Payment Successful The Services Balance is used for Sierra Chart Usage Time, the Sierra Chart Exchange Data Feed, SMS messages, text-to-speech alerts, and remote assistance support. Receipt This is a receipt for your payment for Sierra Chart Additional Services. The details of the payment are as follows: Date-Time: 2022-07-07 13:24:02 UTC Account Name: AC79348 Name: Pat Hair Amount Paid: 34.00 USD Payment Processor: Stripe Transaction/Order ID: cs_live_a1cmiLsJMk054Jd2Ph0JDgKchNGBgjD77fYVvnyXSITOF9zHO6BbwbmXBn Statement Descriptor: Sierra Chart Thank you for using Sierra Chart! If you have any question or issue with this payment, contact us through an Account Support Ticket (link below). Do not initiate a chargeback. There are fees associated with chargebacks which may be billed directly to your Sierra Chart account. For questions about this payment reply to this email or fill out an Account Support Ticket: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets Note: Currency conversion or international transaction fees charged by your card provider are not included in the amount billed above. Main Control Panel IP: 99.112.178.187 | Country: United States of America | Region: Georgia Thank you for your help and patience, Pat |