Support Board
Date/Time: Sat, 15 Mar 2025 02:16:33 +0000
Post From: Not receiving delayed 10-min data
| [2022-07-06 07:15:27] |
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You do not have Sierra Chart installed in the correct location: Failed to open file c:\Users\alpha\desktop\DownloadedInstallion... You have Sierra Chart installed directly to your desktop. This is definitely wrong! Install Sierra Chart again, and install it to the default location of C:\SierraChart. Do not change that location unless you know what you are doing. Here is the link to the installer: https://download2.sierrachart.com/downloads/SierraChartFileDownloader.exe And then after the new installation is done, You will need to follow step 4 and 5 here to move the relevant files to the new installation: Transferring Sierra Chart Settings and Data From Existing Installation to New Installation: Transferring Sierra Chart Settings and Data From Existing Installation to New Installation Let us know if you need further help. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-07-06 07:16:09
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