Support Board
Date/Time: Fri, 14 Mar 2025 22:11:45 +0000
Post From: Money deducted in error
| [2022-06-30 13:36:52] |
| John - SC Support - Posts: 38678 |
|
Our apologies for the extra charge that occurred. It appears that your automatic payments were turned off on June 27, 2022, which was the same day that the payment was made. This was just a timing error. From what we see, the other $26.00 payment at that time was not generated by the Automatic Payment system, but was a manual payment. You should not have any further payments made to your account without your initiating the payment. If you would like any of the funds refunded to your card, please let us know through an Account Support Ticket, which can be accessed at the following link: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |