Support Board
Date/Time: Fri, 14 Mar 2025 21:50:26 +0000
Post From: Please kindly add Rithmic's Frankfurt Servers
| [2022-06-27 16:39:17] |
| User538960 - Posts: 29 |
|
Dear SC support team, I'm a subscriber of your Denali data feed; however, as you know, Rithmic order routing is required in order to trade most evaluators' accounts. After I had experienced plenty of issues with failures to connect to Rithmic (via Chicago area and also Europe gateways), I contacted Rithmic support and they strongly recommended using the Frankfurt gateway, as that had recently been upgraded. However, the Frankfurt server is not yet available in your Data/Trade Service Settings server dropdown list (neither the Paper Trading one required for the evaluations, nor the "live" one). When I informed Rithmic about that, they told me that you rely on a list published on Rithmic's webserver in order to implement new servers and that it had not been added to that list by Rithmic, yet. My contact also wrote that he'll let the engineers know, so they will add it. As that was 1 week ago, I would assume (hope) that it should be on that list by now. Would you please be so kind to add the Frankfurt servers to above-mentioned dropdown list? That would be appreciated. Thank you very much in advance for your efforts. |